Job Description: Business Office Manager

Location: Naugatuck, CT
Schedule: Full-Time, On-Site | Monday–Friday, 8:00 AM – 5:00 PM
Salary Range: $65,000 – $80,000 annually, based on experience and qualifications
 

About NorcomCT

NorcomCT is a leading provider of communications systems and services supporting public safety, education, healthcare, and business customers throughout southern New England. We employ a staff of 70 team members, manage a fleet of 50 service vehicles, and operate from two buildings totaling 30,000 square feet. Our workforce is distributed across two locations, customer sites, and home-based offices.

As a member of NorcomCT’s team, you will be an integral part of our core mission to provide technology solutions and services that help first responders, towns, and cities support and protect their communities. Our clients depend on our products to help protect the public and save lives, and they rely on our team to provide solutions and support to ensure their mission critical systems are always available to support their agency’s objectives and provide a lifeline to first responders.

For more information about our company mission and culture, please visit our web site at www.norcomct.com and check us out on Facebook and Instagram.

We are seeking a Business Office Manager to support the daily functions and smooth operation of our organization. This position is based full-time in our Naugatuck office.

Position Summary
The Business Office Manager plays a central role in ensuring Norcom’s business operations run efficiently and effectively. The ideal candidate is dynamic, organized, detail-oriented, and capable of communicating clearly with a diverse workforce including sales, technical, administrative, and customer-facing teams. Because our workforce is highly distributed, candidates must be comfortable using digital communication and organizational tools such as email, Microsoft Teams, and project management (Asana) and financial/ERP software systems.

This role requires strong problem-solving skills, excellent work discipline, adaptability, and the ability to collaborate across teams. While the position primarily performs work independently and through collaboration, it may require limited oversight of a small team of direct reports.

Key Responsibilities:

General Business & Office Operations

• Oversee day-to-day building operations and support staff needs across the organization.
• Manage administrative purchases and maintain inventory of office and operational supplies.
• Provide administrative support across various business functions.

Vendor & Contract Management

• Negotiate and coordinate administrative and service vendor agreements.
• Maintain strong vendor relationships and monitor administrative and service vendor performance.

Customer & Internal Support

• Support the customer operations team as needed.
• Coordinate internal company events and activities.
• Partner with external marketing and event vendors.
• Manage company-wide staff communications—including schedules, events, and weekly news updates.

Insurance & Compliance

• Coordinate medical and liability insurance processes and renewals.

Vehicle Administration

• Administer responsibilities related to company vehicles including onboarding, state licensing, tracking, and documentation.

Administrative HR Support

• Handle basic HR administrative duties such as required staff notifications, document filing, and support for onboarding and training workflows.

Requirements:

Experience & Skills

• Prior experience in business operations including:
  • Oversight and daily management of vendors
  • Management of an in-person office environment
  • Departmental budget management
• Demonstrated strong verbal and written communication skills.
• Proficiency with computer software and collaboration tools (email, Teams, Asana, spreadsheets, etc.).
• Excellent organizational, problem-solving, and task-management abilities.
• Ability to work both independently and collaboratively.
• Comfortable engaging with a geo-distributed, administrative and technical workforce.

Education:

• Associate’s degree in Business Administration or equivalent relevant business and staff management experience.