Front Office Manager- Surgery

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Department of Surgery leadership team in the role of Front Office Manager.

Under the supervision of the designated supervisor, this position exists to provide assistance to the Practice Administrator in planning, budgeting and overall operations including special projects, analysis and policies and procedures. The incumbent will plan, coordinate and manage ongoing analysis, development and implementation of methods and systems to improve overall efficiency and effectiveness of services and functions. Provides leadership for the development and management and overall front office support to the practice plans and strategic goals of the assigned the organization. 

This is a fully onsite role Monday-Friday day shift at Emerson Hall. Ideal candidates should have previous experience working within a healthcare setting. Preference to individuals with previous people leadership experience.

Key Relationships

Reports to: Service Line Administrator

Direct Reports: TBD

Key Relationships: Various divisions within the surgery dept

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

•Requires knowledge in business applications.
• Requires ability to plan and manage the utilization of resources.
• Requires ability to facilitate and lead work groups.
• Requires ability to apply the organization personnel policies and procedures.
• Requires strong written and verbal communication skills.
• Requires strong customer service skills.
• Requires knowledge and ability to promote teamwork and build effective relationships with all levels of the organization.
• Requires ability to lead multiple projects simultaneously while ensuring timely results.
• Requires ability to take initiative and meet objectives.
• Requires a high level of interpersonal; problem solving and analytical skill.
• Requires knowledge of the organization and Private Practice Billing processes.
• Requires knowledge of third party payer regulations.
• Requires three years of ambulatory practice experience

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. 

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.