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Position Summary:
The Medical Office Manager is responsible for overseeing the daily administrative and operational functions of a busy general surgery practice. This role ensures efficient office workflow, regulatory compliance, exceptional patient experience, and effective coordination between clinical and administrative staff. The ideal candidate is highly organized, detail-oriented, and experienced in managing healthcare operations.
The Medical Office Manager is responsible for overseeing the daily administrative and operational functions of a busy general surgery practice. This role ensures efficient office workflow, regulatory compliance, exceptional patient experience, and effective coordination between clinical and administrative staff. The ideal candidate is highly organized, detail-oriented, and experienced in managing healthcare operations.
Key Responsibilities:
- Manage day-to-day office operations, including scheduling, patient flow, and staff coordination
- Supervise and support administrative staff (front desk, billing, medical records)
- Ensure compliance with healthcare regulations, policies, and HIPAA standards
- Oversee patient scheduling, referrals, authorizations, and insurance verification
- Monitor billing processes, claims submission, and revenue cycle performance
- Handle patient concerns and resolve issues in a timely and professional manner
- Coordinate with surgeons and clinical staff to optimize workflow and efficiency
- Maintain office supplies, vendor relationships, and equipment management
- Develop and implement office policies and procedures to improve operations
- Assist with hiring, onboarding, training, and performance evaluations of staff
- Prepare reports on office performance, patient volume, and financial metrics
Qualifications:
- Bachelor’s degree in Healthcare Administration, Business Administration, or related field (preferred)
- Minimum 3–5 years of experience in medical office management, preferably in a surgical setting
- Strong knowledge of medical terminology, insurance processes, and billing systems
- Familiarity with electronic health records (EHR) systems
- Excellent leadership, communication, and problem-solving skills
- Ability to multitask and manage a fast-paced environment
Skills & Competencies:
- Leadership and team management
- Organizational and time management skills
- Attention to detail and accuracy
- Patient-centered approach
- Financial and operational oversight
- Knowledge of regulatory compliance
Work Environment:
- Fast-paced general surgery office setting
- Frequent interaction with patients, physicians, and staff
- Standard office hours with occasional extended hours as needed
Compensation & Benefits:
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement plan options
Reporting Structure:
Reports directly to the Practice Administrator or Lead Surgeon
Reports directly to the Practice Administrator or Lead Surgeon
Equal Opportunity Employer Statement:
We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs.
We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs.
About North Florida Surgeons