• High School Diploma or equivalent combination of education and experience that demonstrate knowledge, skills and abilities. 

• 1 year of related administrative support experience is required or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

Related Knowledge, Skills and Abilities

• Knowledge of customer service techniques and best practices.
• Knowledge of the principles, procedures, and techniques related to report generation to meet the needs of customers at multiple levels of the organization.
• Knowledge of administrative and clerical practices.
• Knowledge of the principles, procedures and techniques related to operation of pc, business software and office equipment.
• Analyze needs and determine/locate appropriate resources.
• Communicate effectively both orally and in writing.
• Operate a multi-line telephone system to answer, transfer, and hold calls.
• Ability to use a computer to access information and input/manage data.
• Ability to identify customer needs and respond with appropriate customer service driven actions.
• Ability to manage time and ensure multiple competing priorities are met.
• Ability to promote positive, collaborative, and professional working relations among co-workers and representatives in the community.
• Ability to record accurate data and complete documentation within established expectations and/or communicated deadlines.
• Ability to respond effectively to changes in the work environment in a positive and professional manner.
• Willing and available to work modified schedules (weekends, holidays, etc.) as required.
• Ability to drive and must possess a valid driver's license. May be required to travel to different Horizon work sites during the day based on operational needs or provide admin support at other locations. Regular attendance at training and Horizon meetings may require travel to a variety of Horizon sites.
• Ability to develop and maintain organized filing systems (electronic and physical files).