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Office Manager

MyCare Medical
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Sep 20, 2026
Management
Job Summary – Under the supervision of the Area Director, the Office Manager oversees the day-to-day operations of the medical office including financial management, employee/patient relations, customer service, training and education, facilities management, timesheet management, and site performance reports. The Office Manager collects, interprets, and reports data to facilitate effective office management. They are responsible for managing all aspects of operations involving non-clinical staff in the office. 

RESPONSIBILITIES: 
  • Oversees staff and daily operations of their office. Delegates and assigns tasks as necessary 
  • Assists in the management of office budget, monitors and controls office expenditures, and staff overtime 
  • Monitors key performance indicators (KPIs) and prepares office management reports. (Reports include, but are not limited to, patient lists, provider panels, profit and loss, budget, utilization, quality measures, STARS/HEDIS, etc.) 
  • Conducts monthly metric review of hospital admissions, readmissions, medical expenses related to patient care, membership growth, financial performance, quality of care, and patient experience 
  • Implements procedures to improve office performance (i.e., minimize patient cancelations, minimize staff turnover, decrease utilization, etc.) 
  • Partners with providers to maintain orderly and efficient workflows in the office 
  • Leads daily huddles to discuss daily schedules, patient metrics, office performance, successes, recognition, and other areas of opportunity 
  • Holds regular coaching sessions and annual performance reviews with direct reports 
  • Responsible for implementing procedures to achieve performance goals including, but not limited to, 90% fulfillment on all office operational objectives 
  • Stays abreast of company’s positions on Medicare Advantage, office management, business model, compliance, communication, and technology 
  • Conducts office-level new hire training and onboarding. Including, office management training, adherence to company policies and procedures, and compliance to company technology and communications protocols 
  • Manages all office aspects of new patient process with cross-functional teams, including office touring, patient portal registration, management of new patient paperwork, and coordination of medical referrals from the medical office 
  • Maintains and keeps track of office supplies, manages inventory, and carries out all purchase orders and supply request processing 
  • Coordinates and manages office staff’s scheduling and timesheets for payroll 
  • Implements employee/patient incident reporting procedures as necessary and assists Area Managers with incident management 
  • Manages and resolves patient/caretaker complaints and concerns 
  • Escalates office issues and concerns timely and appropriately as necessary 
  • Determines and justifies needs for systems, equipment, and capital purchases 
  • Monitors use, inventory, maintenance and proper working condition of clinical devices 
  • Assures office readiness for regulatory visits. Addresses and responds to site inspections, audits, and surveys including OSHA, CLIA, and program assessment 
  • Oversees management and training of office’s emergency response processes 
  • Maintains client and employee privacy in accordance with MyCare policy and HIPPA regulations 
  • Maintains a positive atmosphere and working environment. Effectively monitors morale and creates a dynamic patient-centric and servant culture 
  • Supports providers and office staff as needed. 
 
QUALIFICATIONS: 
  • High School Diploma 
  • Minimum of 2 years administrative or managerial experience in a medical setting 
  • CPR & BLS Certifications/Re-certifications, Certified Medical Assistant 
  • EHR experience required 
  • HEDIS experience is preferred 
  • Experience with managed care is preferred  
  • Effective oral and written communication skills 
  • Microsoft Office applications 
  • Ability to handle multiple competing priorities simultaneously 
  • Strong organizational skills 
  • Ability to think independently and demonstrate good problem-solving skills 
  • Ability to work in a team environment and to collaborate with a variety of internal and external contacts in a positive manner 
  • Must have primary care office & Medicare Advantage experience  
 
BENEFITS 
  • Comprehensive benefits package, including Health, Vision, Dental, and Life insurances 
    • FSA and Life Assistance Program (EAP) 
    • 401(k) Retirement Plan 
    • Health Advocacy, Travel Assistance, and My Secure Advantage 
  • PTO Accrual and Holidays 

#ZIP

#INDNP

#LI-SW1


 

About MyCare Medical
Welcome to MyCare Medical! We are delighted that you are thinking of joining our organization to grow your career! At MyCare Medical, we are always looking for talented people to help us continue our mission of providing compassionate patient-focused care. View Our Open Positions! Clinic Support Clinical Corporate Providers Who We Are MyCare Medical is a Primary Care Group that specializes in caring for older adults and seniors. Our focus is to ensure that our patients receive all-encompassing care at the highest quality and lowest costs so that they can live healthier and happier lives. We now have over 40 locations across Central & South Florida and Texas, and currently serve over 35,000 Medicare Advantage and Medicare patients, with a total base of over 100,000 patients. We are currently one of the top 5 largest primary care services in the United States. Employee Benefits Health, Dental, Vision Coverage, powered by Humana Generous Paid Time Off (PTO) 401(K) with 3% Company Contribution Continuing Education & Professional Development Reimbursements What We Value Patient-Centric: Our patients come first! Accountability: Ambition & Taking Action Team-Based: Diversity among all nationalities, cultures, and backgrounds. Respect: Treating others the way we would wish to be treated. High-Integrity: Trust & Responsibility Humbleness: A leader is their team, and a team is their leader. Fun-Loving! Laughter is the best medicine.
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