Description
The incumbent is responsible for providing basic clerical and office support for the faculty/staff of Continuing Education and Workforce Development.
Detailed Work Activities
The incumbent will have the following duties & responsibilities:
- Greeting students, visitors, employees, and peers with a pleasant, professional disposition
- Handling customer questions and problems in a timely, courteous manner.
- Handling all correspondence (oral, written, or electronic) with confidentiality.
- Performing basic clerical tasks via photocopier, fax machine, shredder, etc.
- Sorting and routing incoming/outgoing mail and correspondence.
- Receiving, screening, and placing telephone calls using proper etiquette.
- Ordering materials and supplies following prescribed procedures.
- Typing documents from rough drafts or dictation at 35-40 words per minute with no mistakes.
- Establishing and maintaining paper and electronic files.
- Arranging for meetings and conferences with staff and the general public.
- Preparing memos, letters, and other forms of correspondence as directed using Microsoft Office Suite; Creating, editing, and proofing a variety of documents accurately.
- Preparing minutes of meetings, agendas, lists, etc. from rough copy or dictation.
- Prepare payroll, contracts, metric reports as directed using Microsoft Office Suite.
- Using special features and integration capabilities of the prescribed software packages.
- Entering basic alphanumeric data into computer database software and verifying it for accuracy.
- Formatting data as directed; Creating reports and business graphics from data, if required.
- Effectively utilize Registration Management System (Colleague) functions to build sections and register students to include SECT, RGN, RGST, EVAL, XATT, TRER, etc….
- Stay current with program admission requirements
- Represents programs at functions in absence of faculty
- Communicating the manager’s instructions to various individuals accurately.
- Furnishing or obtaining information from/for the manager with other managers accurately.
- Operating and transcribing voice messages from answering machines and similar voice mail devices.
- Participating in community college sponsored or endorsed professional/personal development activities as requested while Promoting Robeson Community College with local, state, regional, and national citizenry.
- Pursuing professional development course, seminars, workshops, and institutes designed to enrich and/or enhance the quality of secretarial support provided to the office and staff.
- Providing facilities scheduling and management support as requested.
- Familiar with social media (Facebook, Twitter)
- Assist with registering evening classes as needed.
- Participating in staff meetings called to expedite the business of the college.
- All other duties as assigned
Qualifications
Minimum Qualifications: An Associate Degree in Office System Technology or a business-related program from an accredited institution with a minimum of two years’ work experience in administrative office management or five years’ work experience as an administrative assistant.
