Description

The City of South Lake Tahoe Fire Department is seeking a dependable, adaptable, and service-oriented Administrative Assistant to provide front-office and general administrative support in an active fire station environment. This position is ideal for a technology-savvy, detail-oriented individual who enjoys helping the public and can effectively manage frequent interruptions, walk-in visitors, phone calls, and competing priorities.

The Administrative Assistant will work closely with Fire Department personnel, City staff, community members, visitors, and individuals seeking assistance. The successful candidate will be a quick learner who can work independently, take initiative, exercise sound judgment, and maintain a professional and helpful demeanor in all interactions. This position is located in an active fire station and will involve access to confidential and sensitive information, including protected health information subject to HIPAA requirements. The selected candidate must demonstrate exceptional discretion and maintain strict confidentiality at all times.

This is a part-time, unbenefited position working approximately 20 hours per week, generally Monday through Friday for four hours per day. Specific work hours and schedule will be determined based on Fire Department operational needs and the selected candidate’s availability. Occasional weekend work may be required to support special events.

Examples of Duties

What You’ll Do

• Greet visitors, answer the station door, and provide professional front-desk assistance.
• Answer, screen, and route telephone calls; take messages; and respond to general inquiries.
• Receive and appropriately route questions, concerns, and complaints from members of the public, community, and patients.
• Respond to emails and assist with routine correspondence.
• Perform data entry, filing, billing support, recordkeeping, and other general administrative duties.
• Order, organize, and maintain office supplies.
• Assist with Fire Department public education activities, community programs, and special events.
• Provide support for social media and public outreach efforts, as assigned.
• Learn and use various office and department software systems.
• Perform other related administrative and customer service duties as assigned.

Typical Qualifications

What We’re Looking For

• Must be at least 18 years of age and possess a valid driver’s license.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Comfort learning and using new software, technology, and office systems.
• Strong attention to detail, organization, and accuracy.
• Ability to manage multiple tasks and distractions while maintaining a positive, customer-focused approach.
• Ability to work independently, prioritize assignments, and follow through with limited supervision.
• Initiative, adaptability, reliability, and sound judgment.
• Professional telephone etiquette and strong customer service skills.
• Ability to learn quickly and communicate clearly with a diverse range of individuals.
• Demonstrated ability to handle confidential and sensitive information with discretion, including information protected under HIPAA.

Supplemental Information

Equal Employment Opportunity (EEO) Employer

The City of South Lake Tahoe is an Equal Employment Opportunity (EEO) employer. All employment actions shall be administered regardless of race, color, national origin, ancestry, religion, age, physical or mental disability or medical condition, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, pregnancy, political affiliation, veterans’ status, or any other status protected under federal, state, or local law.