Description
| The Unit Secretary works cooperatively with all members of the health care team in performing clerical and receptionist duties and assists clinical personnel with nonclinical duties. |
Core Competencies |
- Acts as a resource for patients and family/visitors
- Addresses administrative needs in a respectful and caring manner
- Adheres to infection prevention
- Adheres to policies and procedures, to ensure safe and optimal care
- Assists in providing patient comfort and safety
- Communicates effectively with the patient, family, and medical staff during the continuum of care
- Complies with Joint Commission’s national patient safety goals
- Complies with organizational quality dashboard/benchmarking goals
- Identifies common variables affecting patient care and follows reporting process
- Maintains cooperative working relationships with members of the hospital team
- Participates in activities in alignment with the Magnet Model
- Participates in organizational activities
- Reports matters requiring Nursing intervention immediately
- Supports patient care within scope of a practice as directed by other
members of the healthcare team
- Utilizes resources in an economical manner
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Department Specific Competencies |
- Acts as receptionist on the unit: answers phone and patient call system in a timely manner uses proper phone etiquette greets patients, visitors, physicians, and employees; ascertains needs and routes accordingly takes and relays messages to personnel on the unit in a timely manner ensures excellent customer service
- Schedules patients, after obtaining patients demographic and insurance information/authorizations into the scheduling system in a timely manner
- Ensures medical charts for new patients are prepared prior to the date of service
- Pulls medical records for established patients prior to the date of service
- Updates, copies, and files medical records as directed
- Maintains and collects statistics related to departmental operations as directed
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Compensation Range:
$25.00 - $32.95 |
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About Torrance Memorial Medical Center
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