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Front Office Manager

Rainmaker Team
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West Chester Township, OH, USA
Sep 13, 2026
Hospitality-Hotel Management Full-Time
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Front Office Manager

Job Title: Front Office Manager

Location: 8927 Lakota Dr. W, West Chester, OH, 45069

Position Type: Full-Time

About Us

At avid hotels, we champion everyday travel done right. We focus on getting the essentials right every time—delivering a high-energy environment, seamless service, and a sound sleep for our guests. We are seeking a dynamic, guest-focused Front Office Manager to lead our front desk team, manage daily hospitality operations, and champion our commitment to fast, friendly, and reliable service.

Key Responsibilities

  • Team Leadership & Development: Hire, train, schedule, and mentor front desk staff to deliver exceptional guest experiences aligned with IHG and avid brand standards.

  • Daily Operations: Oversee all front office functions including check-in/check-out procedures, guest requests, reservation management, and night audit operations.

  • Guest Satisfaction: Resolve guest issues promptly and proactively with a warm, solution-oriented approach; monitor and elevate guest satisfaction scores.

  • Revenue & Inventory Management: Collaborate with the General Manager on rate optimization, inventory control, and room occupancy targets.

  • Financial Accountability: Manage daily front desk cash handling, room charges, end-of-day balance reviews, and guest billing precision.

  • Cross-Department Collaboration: Work closely with housekeeping and maintenance teams to ensure swift room turnarounds and flawless property upkeep.

Qualifications & Requirements

  • 2+ years of front desk experience in hospitality, with previous leadership or supervisory experience preferred.

  • Experience with IHG systems (Opera PMS/PMS Cloud) is a major plus.

  • Strong leadership, communication, and interpersonal skills with a passion for guest service.

  • High operational adaptability, detail orientation, and problem-solving abilities.

  • Flexibility to work varied shifts, including weekends, holidays, and evening shifts as operational needs arise.

Benefits & Perks

  • Competitive salary based on experience.

  • Paid time off (PTO) and holiday pay.

  • Employee hotel discounts across IHG properties worldwide.

  • Professional development and advancement opportunities.

Please visit our careers page to see more job opportunities.

About Rainmaker Team
The Front Office Manager is responsible for overseeing the front office team, ensuring exceptional service delivery, maintaining guest satisfaction, and...
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