Business Office Manager

Submitted by: Nicole Muran
Facility: Kid's Thrive Dayton
Position: Business Office Manager
Shift: Full-Time Days

About the Position

Kid's Thrive Dayton is seeking a dedicated and organized Business Office Manager to join our team. This position is responsible for overseeing the day-to-day administrative and business operations of the facility while supporting staff, families, and leadership to ensure an efficient and positive experience.

The ideal candidate is a highly organized professional with strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

• Oversee daily business office and administrative operations.
• Manage and maintain accurate records, documentation, and facility information.
• Support billing, accounts receivable, collections, and other financial processes.
• Coordinate insurance and payer-related administrative activities as applicable.
• Assist with payroll, timekeeping, and employee administrative processes.
• Maintain personnel and confidential business records in accordance with company policies.
• Provide excellent customer service to patients, families, employees, and visitors.
• Work closely with facility leadership and clinical teams to support smooth operations.
• Monitor office processes and identify opportunities to improve efficiency.
• Assist with compliance, audits, reporting, and other administrative requirements.
• Handle incoming calls, correspondence, and general office inquiries.
• Support employee onboarding and other HR-related administrative activities.
• Maintain a professional, welcoming, and organized business office.
• Perform other duties as assigned by facility leadership.

Qualifications

• Previous experience in a business office, healthcare administration, medical office, or related environment preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Proficiency with Microsoft Office and standard office technology.
• Ability to work independently while collaborating effectively with a multidisciplinary team.