Position Summary

As an Administrative Assistant I at Oncor, you'll provide administrative assistance and support to the Claims and Legal organization. This role will report directly to the Claims Manager.

Looking for individuals who are highly organized, detail-oriented and comfortable providing administrative support in a collaborative environment, including assisting a visually impaired team member with workflow coordination and document management.

Key Responsibilities:

• Provide administrative support for the Claims and Legal teams, including handling sensitive and confidential information with discretion.
• Organize and maintain office workflows and records to support efficient claims operations.
• Prepare and send email inquiries to responsible parties, business entities, and insurance companies regarding damage claims, as requested.
• Respond promptly and professionally to email requests and meet daily, monthly, and annual deadlines.
• Learn and utilize the claims processing system to accurately enter claims information, notes, and updates.
• Assist with weekly reviews of new claim packets to verify that all required documentation is present for proper processing.
• Gather, analyze, and compile data to prepare itemized cost breakdowns for responsible parties, business entities, and insurance carriers.
• Retrieve and distribute check copies, claim details, and new claim assignments to the Collections Agency and Law Firm via email, as requested.
• Serve as the Claims SharePoint Administrator by maintaining and updating site content such as on‑call schedules, contact lists, training materials, and other claims‑related resources.
• Serving as backup for the other Corporate Administrative Assistants as needed with duties such as payment processing, incoming mail handling, and other duties assigned

Skills:

• Exceptional attention to detail with a strong commitment to accuracy.
• Ability to prioritize tasks and manage high volumes of work efficiently.
• Strong organizational and multitasking skills.
• Working knowledge of Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and SharePoint.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to handle confidential information with professionalism and discretion.

Education & Experience:

• High School Diploma, GED, or equivalent required.
• Minimum of one (1) year of experience in an administrative or office support role.

Measure of Success:

• Performs work independently with minimal supervision while seeking guidance when appropriate.
• Consistently produces accurate, high‑quality work.
• Maintains confidentiality at all times.
• Demonstrates a proactive, team‑oriented attitude.
• Builds and maintains positive working relationships.
• Adheres to safety standards and maintains reliable attendance.
• Demonstrates growing knowledge of company operations, policies, and procedures.