With a near 60-year legacy of helping patients and families, Valley Hope is nationally known as a trusted provider of addiction treatment and recovery support. 

Our work is mission-driven, supported by a strong culture of teamwork and a compassionate environment that is the foundation of the Valley Hope organization.

EDUCATION & EXPERIENCE

Required: 

• Valid and unrestricted driver’s license.
• Cardiopulmonary Resuscitation (CPR) certification; or the ability to obtain within 30 days of hire.

BENEFITS:

• Medical coverage — Valley Hope pays up to 85% of premiums
• Dental & vision plans at competitive rates
• Up to 22 days of PTO (based on position and tenure)
• 8 paid holidays (including a personal day)
• Paid parental leave
• 401(k) with employer match
• Tuition assistance to grow your career
• Student loan repayment support
• Public Student Loan Forgiveness (PSLF) eligible employer
• HSA & FSA options to manage healthcare costs
• Employee Assistance Program (EAP) for added support
• And more perks designed with you in mind!

JOB SUMMARY:

• Answers multi-line telephone system and responds effectively to incoming callers.
• Assists with the admissions call process as directed responding to prospective patients/families with respect and kindness.
• Assists with the admissions process as directed which may include face-to-face meetings with incoming patients and their families and documentation/computer data entry of patient information.
• Assists with insurance benefit verification process as directed.
• Interacts with patients and visitors as necessary to support a positive clinical environment.
• Performs cash and credit transactions including book or other merchandise sales as well as patient payments for services accurately and effectively.
• Deposits daily cash and credit receipts as directed.
• Assists with processing of weekly accounts payables as directed which may include computer data entry, statement reconciliation and balancing of accounts.
• Prepares letters and documents using approved templates or form letters as requested while following HIPAA and 42 CFR Part 2 guidelines.
• Respond promptly to medical records requests while following HIPAA and 42 CFR part 2 guidelines.
• Maintains confidentiality of all patient data in accordance with HIPAA and 42 CFR Part 2 regulatory requirements.
• Performs computer data entry necessary for accurate patient charges.
• Assists with patient meetings regarding insurance and/or financial information as directed.
• Performs common office related tasks such as filing, faxing, and copying.
• Adheres to Valley Hope’s philosophies, policies, and procedures as well as any other regulating bodies.
• Participates in all assigned staff meetings, staff development, and training as required.
• Interacts and communicates with others (patients, co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position.

WORK ENVIRONMENT: 

• Office setting within a residential  treatment facility.
• Traditional hours; able to work overtime to the extent necessary.
• Sitting for extended periods of time of up to 4 hours.