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San Mateo, CA
Sep 08, 2026
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Sep 08, 2026
Job description:
In this role, you will work independently and facilitate access to care for patients who seek telehealth appointments at UCLA Health by processing inquiries and converting them to patients for UCLA Health. This involves but is not limited to obtaining required demographic information, insurance information and medical reports, as needed. You will register patients in Care Connect and Salesforce, the department's online CRM, organize and upload medical records to Epic via ICAP. Review medical records, and triage cases to the most appropriate physician at UCLA Health; collaborate with case managers, as needed. Outreach UCLA Health clinics and physicians and coordinate scheduling of telehealth appointments. Attend telehealth appointments and assist with any requested follow ups. Identify areas of improvement, and create new processes and procedures as needed. Provide administrative, regulatory and operational support for the organization's telehealth program offerings.
In this role, you will work independently and facilitate access to care for patients who seek telehealth appointments at UCLA Health by processing inquiries and converting them to patients for UCLA Health. This involves but is not limited to obtaining required demographic information, insurance information and medical reports, as needed. You will register patients in Care Connect and Salesforce, the department's online CRM, organize and upload medical records to Epic via ICAP. Review medical records, and triage cases to the most appropriate physician at UCLA Health; collaborate with case managers, as needed. Outreach UCLA Health clinics and physicians and coordinate scheduling of telehealth appointments. Attend telehealth appointments and assist with any requested follow ups. Identify areas of improvement, and create new processes and procedures as needed. Provide administrative, regulatory and operational support for the organization's telehealth program offerings.
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