Schedule: 2, 12-hour shifts; 7:00am- 7:30pm with every third weekend rotation

Location: Bloomington Hospital

Job Description:

The Emergency Department Unit Secretary provides administrative and communication support to ensure safe, efficient patient care in a fast-paced Level III Trauma Center. This role serves as a central communication hub for the department, supporting physicians, nurses, ancillary departments, EMS, patients, and visitors while maintaining accurate documentation and facilitating patient flow.

Key Responsibilities:

• Manage and prioritize incoming phone calls, emergency notifications, and department communications.
• Facilitate communication between the care team, ancillary departments, inpatient units, EMS, and external agencies.
• Monitor department tracking systems and assist with patient flow activities.
• Prepare and maintain patient records, forms, and department documentation.
• Coordinate trauma activations, STEMI alerts, stroke alerts, and other emergency notifications according to established protocols.
• Assist patients, families, and visitors with information and wayfinding while maintaining confidentiality.
• Support compliance with regulatory, hospital, and departmental policies and procedures.

Qualifications:

• High School Diploma/GED required.
• Completion of Medical Assistant, Medical Secretary classes, or equivalent experience preferred.
• Basic Life Support (BLS) certification through the AHA preferred.
• 1-3 years of relevant experience in a health care setting preferred.
• Basic knowledge of medical terminology preferred.
• Must be able to complete required (if applicable) training program.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel).

Key Competencies:

• Communication and teamwork
• Attention to detail
• Critical thinking and prioritization
• Customer service
• Adaptability and resilience
• Confidentiality and professionalism

Physical Requirements:

• Ability to sit perform computer-based work for extended periods.
• Ability to manage multiple interruptions and function effectively in a high-stress emergency care environment.