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The Westin Chicago Lombard is seeking a charismatic individual to help take us to the next level. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.
The ideal candidate will have previous experience with LightSpeed. Prior Marriott brand experience and market experience is helpful but not required. This position does require a minimum of 1-year previous hotel management or supervisory experience in the front office.
JOB OVERVIEW: Supervise the daily operations of the Front Office, Market, Club Lounge and IRD staff to maximize revenues and profits while attaining optimal guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
- Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Supervise the Guest Service Agents.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
department
Ops - General Mgmt
About Crescent Careers
Crescent Hotels & Resorts is one of the highest ranking independent, third-party operators of hotels and resorts in the United States and Canada. In addition to convention, full-service, premium limited-service segments and luxury independent assets, we are one of an exclusive group of independent management companies approved to operate all brands within the Marriott, Hilton, Starwood, Hyatt, Wyndham Worldwide, and InterContinental brand families. As the premier hotel management company, our solid infrastructure of professionals possess extensive experience in hotel operations, sales and marketing, revenue management, finance, technology, and capital management. At the heart of it all are core company values, based on a highly-personalized approach to customer service and associate satisfaction.