Application Requirements

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and will not be reviewed. These applicants will be disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected. Education and work experience fields must be completed, regardless of the presence of an attached resume.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the Job Description. We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.

For questions regarding this posting, please contact Sherry Christman, Human Resources Analyst at schristman@norcopa.gov or 610-829-6382.

Job Description

GENERAL PURPOSE
The Secretary 2 – Assessment position is advanced secretarial support work providing typing, organizational, and related support to management officials and associated staff members. The individual in this position provides a variety of services in direct support of the manager, and develops and implements new or changed procedures, workflow, or similar processing methods and techniques.

SUPERVISION RECEIVED
This position reports directly to the Assessment Manager.

SUPERVISION EXERCISED
This position is not responsible for the supervision of other employees.

ESSENTIAL DUTIES OF THE POSITIONAnswers telephone calls and emails. Communicates with visitors who come into the Assessment office. Adequately resolves visitor issues or directs visitors to appropriate staff able to provide assistance.

Acts as Secretary to the Revenue Appeals Board. Processes assessment appeal forms. Takes fees for appeals to Revenue and logs appeal in the spreadsheet. Scans appeal forms into system. Schedules assessment appeal hearings according to the requirements established by the Commonwealth of Pennsylvania. Attends assessment appeal hearings. Checks attendance of appellant. Collects the decision from the Revenue Appeals Board. Creates notices to the property owners/attorneys with the Revenue Appeals Board decision. Enters Revenue Appeals Board decisions and exemptions in hearing tracking for appeals. Updates property records in the Assessment System.

Reviews incoming mail. Sorts and distributes to appropriate parties.

Maintains millage tax rates and all other pertinent files for the County, municipalities, and school districts.

Processes Homestead and Farmstead applications and notifies property owners of the approval or denial of application. 

Enters permits in the Assessment system. Maintains permit spreadsheet.

Prepares Clean and Green (Act 319 and Act 515) paperwork to enter properties into land covenants. Completes all other amendment and/or transfer of ownership correspondence required for Act properties.
Processes invoices and submits checks to the Revenue division.

May assist other clerical staff with processing Change of Address forms and property location changes.

Works with the Department of Military and Veteran Affairs to apply exemptions for property owners when determined to be 100% disabled, and therefore exempt from real estate taxes.

Maintains petty cash log.

Orders office supplies when necessary. Produces purchase orders in OneSolution (ERP) system.

Schedules maintenance for copier and other office equipment.

Updates Marshall & Swift manuals as needed.

Types correspondence, memos, reports, agreements, contracts, and similar narrative and statistical material using Microsoft Office and Outlook, Excel, or other needed applications.

Attends individual and staff meetings.

Assumes responsibility and participates in cross training and mentoring, as needed.

Trains new clerical staff.

Maintains office files for staff use.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE – Completion of a high school, or general equivalency diploma; AND

At least three (3) years of full-time professional clerical experience in an administrative, professional, governmental, or judicial setting.

KNOWLEDGE, SKILLS, AND ABILITIES  
Possession of exemplary organizational skills for scheduling appeal hearings.

Ability to perform basic addition, subtraction, and multiplication.

Thorough knowledge of clerical procedural and processing requirements for recordkeeping, documentation, and similar office functions in government offices.

Thorough knowledge of English usage, grammar, spelling, and punctuation as used in clerical processing assignments.

Knowledge of administrative clerical methods and techniques used to manage and coordinate meetings, workflow, and other functions.

Skill in gathering information from and explaining procedural and/or processing requirements to visitors, callers, clients, members of the public, and representatives from other offices both within and outside of the County.

Skill in word processing, copying, and other office equipment.

Ability to take accurate notes of discussions in order to produce draft and/or final correspondence, documents, and other items.

Ability to establish and maintain effective working relationships with associates, callers, visitors, clients, and representatives of other offices and the public.

Ability to read, write, speak, understand, and communicate in English to perform the duties of this position.

TOOLS AND EQUIPMENT
Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, scanner, copy machine, and paper shredder.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to walk, sit, talk, or hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually quiet. 

SELECTION GUIDELINES
Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required. 

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.


FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME) 
DESIGNATION: CAREER SERVICE
PAY GRADE: RU/GR15
UNION STATUS: AFSCME RESIDUAL UNION

Updated July 2026