Key Responsibilities:

• Supervise Front Desk Agents and guest services during the PM shift.
  
• Ensure smooth check-ins, check-outs, and concierge-level service in the evenings.
  
• Resolve guest concerns promptly and professionally.
  
• Oversee night audit preparation and evening operations.
  
• Coach and support team members to maintain exceptional service standards.
  
• Collaborate with other departments for seamless handoffs and guest satisfaction.
  
• Monitor room status, billing, and security protocols during the shift.
  

Requirements

• 2–4 years of front desk supervisory experience in hospitality (luxury resort preferred).
  
• Bachelor's Degree in Hospitality/Tourism Management. 
  
• Strong customer service and problem-solving skills.
  
• Proficiency with PMS and basic computer systems.
  
• Availability strictly for PM shifts (evenings/nights), including weekends and holidays.
  
• Ability to work independently as a leader on duty.
  
• Positive attitude and commitment to luxury guest experiences.
  
• Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.
  

Benefits

• $65,000 USD Annual Salary
  
• Insurance plans
  
• 401(k)
  
• Additional benefits from the EOS Guide
  
• Housing
  
  • Onsite housing: $2,600 per month (all utilities included), 2-bedroom unit with 1 bathroom and balcony
    
  • Offsite housing: $1,450 per month for a 1-bedroom apartment (all utilities included)
    
• Arrival flight