Description

The City of Kodiak is recruiting for a temporary Administrative Assistant. Under general supervision, this position is responsible for performing a broad range of administrative and general support duties in support of a department that could include: providing customer service to citizens, working with other employees and answering routine questions in person or on the telephone; assisting in receiving and processing payments; data entry; receiving, scanning and filing reports; creating and maintaining records for the department; maintaining all related procedural documentation and compliance; and provides general office support to the department. 


***Temporary employment not to exceed six (6) months.***

Examples Of Essential Duties

• Provides frontline customer service within the department, serving as the first point of contact for general in-person inquiries and telephone calls. Responds to citizens’ questions and comments in a courteous and timely manner.
• Assists in maintaining all aspects of the business license and sales tax administration including, but not limited to processing business license and exemption certificate applications, delinquent accounts, insufficient check payments, and general account information.
• Accepts and processes payments for water and sewer utilities, business license, sales tax, and other City receivables. Processing payments includes account coding; and creating, entering and posting payment batches from online, in-person, mail and electronic payments.
• Performs administrative duties in support of the department to include, but not limited to: receiving and distributing mail and processes monthly mail outs; tracking and ordering office supplies; filing; scanning reports; performing a variety of administrative projects and research; creating and maintaining records in compliance with the City’s established records retention schedule and policy.
• Distribute forms to customers requiring vacancy utility rate, water shut off/on, a business license and/or sales tax exemption certificates.
• Protects the confidentiality of customer information and records.
• Performs other duties as assigned.

Minimum Qualifications

Must have a high school diploma or General Educational Development (GED). At least two to three years of customer service or administrative support experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Must have a valid Alaska driver’s license.

Supplemental Information

PHYSICAL REQUIREMENTS: 
Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.  

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORKING CONDITIONS:
Work is generally performed in an office environment. Non-standard work hours may be required.