Under supervision of the Health Services Administrator, assists administration, operations, leadership and others with running our front desk and general administrative functions and needs. Coordinates work with the Heath Center department and other departments as required. As a representative and team member of Health Center department, this position is expected to present oneself in a manner that reflects professionalism and ensures customer satisfaction.

Hours: Full-Time, 9:00 am to 5:00 pm, Monday - Friday

Pay Rate: $18.00 to $21.00 per hour

A day in the life:

• Provide consistent and excellent customer service to all people with whom interactions occur.
• Interacts and collaborates professionally with a diverse range of customers, including older adults, co-workers, individually and as part of a team.
• Take part in team and company meetings.
• Recommend measures to improve methods, performance, and quality of service, and suggests changes in working conditions to increase efficiency.
• Establish or adjust work procedures to meet deadlines.
• Maintains confidentiality of information in conformance with HIPPA regulations
• Answer all incoming phones, pagers, walkie talkie’s, computers/tablets, in a professional manner; locate individuals, take messages if necessary; receive/transmit fax or scanned messages.
• Maintains Contact Lists (Resident Call List).
• Daily Census – Level of Care Change, Apartment Release Receive, sort and distribute incoming mail and packages, prepares outgoing mail and packages.
• Input incident reports into internal and external databases.
• Organize and manages an administrative filing system to maintain federal and state regulations and other required administrative documents.
• Supplies – Ordering, receiving, inventory.
• Scheduling podiatry, dentistry, etc. to come to facility.
• Performs all front desk procedures and administrative duties.

To be successful in this role you would need:

• High school diploma, GED or equivalent
• Prefer three years’ clerical experience or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
• Computer skills using Microsoft suite and desktop publishing software, faxing, copying and the use of a paper shredder; minimum one year

What’s in it for you?

At HumanGood, we’re driven by purpose—reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day. Build your future where you’re supported — you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well-being. And adds up to 40% in value to your base compensation.

We offer a comprehensive range of benefits and perks to support you, including*:

• Health, Dental and Vision Plans- start the 1st of the month following your start date
• 20 days of paid time off (increases with years of service), plus 7 company holidays
• 401(k) with up to 4% employer match and no waiting on funds to vest
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)
• Cell Phone Stipend
• 5-star employer-paid employee assistance program

*Please Note: Benefit eligibility is determined by employment status and regularly scheduled hours.

And as team members support residents, HumanGood supports team members. Here, you'll have the benefits and compensation you need to build a secure life for your family, and real opportunities to grow in your career, gain leadership skills and develop personally. Join us. You'll make a difference by helping our team members and our residents realize their full human potential. Learn more at www.HGcareers.org

Come see what The Terraces of Phoenix and HumanGood have to offer!