Job Title: Office Manager

Company: Professional Therapy Partners Location: Professional Therapy Services, Seguin, TX Employment Type: Full-Time (preferred)

About Professional Therapy Partners

At Professional Therapy Partners, we are dedicated to transforming the recovery journey for our patients through outcome-driven, personalized care. We operate a growing network of premier physical therapy clinics across Texas—including our local Professional Therapy Services clinics. We pride ourselves on creating a warm, welcoming environment where our patients can heal safely and our team members can thrive. When you join our team, you join a collaborative, supportive family of professionals committed to helping our communities get back to doing what they love.

Position Summary:

We are seeking a highly organized and patient-focused Office Manager to join our physical therapy clinic in Seguin, TX. In this pivotal role, you will oversee the daily clerical and administrative operations of the clinic, serving as the first point of contact for our patients and providing vital support to our Clinic Director, Staff PTs, and LPTAs. The ideal candidate thrives in a fast-paced clinical environment, excels at multitasking, and is dedicated to maintaining a welcoming, efficient, and compassionate atmosphere for our patients and staff.

Essential Duties and Responsibilities

Patient Experience & Front Desk Operations

• Serve as the welcoming face of the clinic, consistently maintaining a courteous and professional relationship with patients, visitors, and staff.
• Manage the multi-line phone system: answer calls, route messages accurately, and assist patients with inquiries.
• Oversee patient check-in/check-out, ensuring patients complete required information sheets and necessary forms.
• Manage the clinic schedule: set up appointments, document cancellations and reschedules, and notify therapists when patients are ready for treatment.
• Prepare new patient folders for therapists prior to evaluations.
• Maintain a clean, organized, and welcoming reception area.

Administrative & Billing Operations

• Verify patient benefits and coverage including standard insurance, workers' compensation, employment verification, and attorney/lien letters.
• Manage accounts receivable (A/R) proactively, ensuring accounts are worked prior to the 20th of each month.
• Compile and complete patient charts with meticulous accuracy, including physician’s request for P.T., insurance cards, assignment of benefits, evaluations, progress notes, and discharge summaries.
• Type initial evaluations and ensure prompt mailing to physicians.
• Complete daily charge sheets and coordinate secure delivery of funds/documents to PTS administrative offices three times a week.
• Monitor patient certification periods to ensure seamless continuation of care.
• Process daily mail (retrieve, sort, and distribute) and maintain organized filing systems.
• Strictly adhere to PTS accounting manuals, company policies, and HIPAA confidentiality standards.

Clinic & Therapist Support

• Assist therapists with day-to-day operational flow and clinical support tasks as requested.
• Maintain an adequate supply of clean clinic laundry.
• Assist in keeping patient treatment areas clean and prepped for care.
• Adapt to new clerical methods and software as clinic operations evolve.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Experience: Strong clerical experience, preferably within a medical office, healthcare, or physical therapy setting.
• Knowledge: Familiarity with basic medical terminology and health insurance verification processes.
• Skills: Excellent interpersonal and communication skills, strong typing/word-processing abilities, and proficiency with standard office equipment (phones, fax, copiers).
• Attributes: Highly organized, capable of managing multiple duties simultaneously, and able to thrive in a high-energy, fast-paced environment.
• Work Authorization: Must be legally authorized to work in the United States.

Physical Demands & Work Environment:

• Requires a full range of body motion, including sitting, standing, walking, kneeling, crouching, stooping, squatting, twisting, climbing, stretching, pushing, pulling, and lifting.
• Requires corrected vision to normal range, bilateral hand/finger dexterity, eye-hand coordination, and full communication skills.
• Works indoors in an environmentally controlled clinic setting, occasionally under stressful conditions.
• May require occasional use of a personal vehicle during working hours for administrative errands.

Compensation and Benefits

• Compensation: $19 - $21 per hour
• Time Off: Generous Paid Time Off (PTO) to support a healthy work-life balance.
• Retirement: 401(k) program with a 4% employer match.
• Insurance: Comprehensive medical, dental, and vision coverage.

How to Apply

Interested candidates should apply directly, submit a resume to jbates@ptservicesusa.com, or visit our careers page at https://professionaltherapypartners.com/career.

Equal Employment Opportunity Statement

Professional Therapy Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.