Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com

Travel Insured International, a Crum & Forster company, is hiring for a Customer Insights & Experience Manager.

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

The Medical Business Unit (SBU) within Accident & Health encompasses multiple profit centers, including Stop Loss, Managed Care, and Ancillary products.

We are seeking an Executive Assistant to support the Senior Vice President (SVP) responsible for the overall leadership and oversight of the MBU. This role will focus on coordinating and managing executive scheduling, preparing and organizing strategic materials, and supporting board meetings and related documentation. As a key partner to the SVP, this position will help ensure meetings and materials are efficient and effective, and will facilitate the flow of critical business information across the MBU.

The ideal candidate will possess exemplary time management skills, the ability to anticipate the SVP’s needs, and a professional demeanor. This role requires seamless interaction with senior management, department leaders, and staff across all MBU profit centers as well as shared services. The ability to handle highly sensitive and confidential information with discretion and professionalism is essential.

What you will do:

• Manage and coordinate the SVP’s calendar, including scheduling meetings, appointments, and prioritizing sensitive matters
• Arrange travel, including booking flights and hotels, preparing itineraries, and handling related logistics
• Organize meetings, send reminders, and coordinate logistics (e.g., catering, virtual links)
• Partner with Events & Sponsorships team as needed for internal and external functions
• Take minutes during meetings and distribute summaries (as needed)
• Prepare and organize strategic materials, board meeting documents, and other executive resources
• Perform administrative tasks such as drafting memos, preparing communications, and maintaining accurate records
• Greet and assist visitors in the Glastonbury office as needed
• Prepare, submit, and track expense reports for the SVP
• Support administrative operational tasks such as NDA requests, uploading documents to ContractLogix, tracking program renewals, etc.
• Source office supplies and manage e-filing systems
• Use Microsoft Office Suite (Word, Excel, PowerPoint) for document preparation and scheduling
• Effectively utilize current and future communication and collaboration tools in our environment such as Sharepoint, MS Teams, Microsoft Copilot, etc.
• Act as a point of contact for general communications and as a liaison between internal Shared Services(Compliance, Legal, Regulatory, Actuarial, Claims, Finance) and Underwriting

What YOU will bring to C&F:

• Strong interpersonal and communication (oral and written) skills
• Strong demonstration of problem solving and analytical skills
• Handle confidential information with discretion and professionalism
• Curiosity and adaptability to leverage new technologies and AI tools to maximize efficiency and effectiveness
• Strong problem-solving skills and adaptability in a dynamic environment
• A customer focused mentality

• Strong analytical skills
• Excellent attention to detail

Requirements:

• High school diploma required
• Associate’s Degree or equivalent work experience preferred
• 6+ years of administrative or executive assistant experience (experience in a corporate or finance/insurance environment preferred)
• Proficiency in Microsoft Office tools – Outlook (calendar), Excel, Word, PowerPoint
• Excellent organizational and time management skills; ability to multitask and meet deadlines
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Professional demeanor and ability to handle confidential information
• Proactive, self-directed, and adaptable to changing priorities
• Will abide by departmental policies and procedures, including authority levels, to comply with C&F's risk management controls
• Ability to work a hybrid schedule, ideally 2-3 days in the office.

What C&F will bring to YOU:

• Competitive compensation package
• Generous 401K employer match 
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
• A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community

At C&F you will BELONG:

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $53,400 to a maximum of $78,300. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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