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Role:  Executive Assistant / Client Services Manager
Priority Location: South Africa
Working Hours: 9AM - 5PM (Mon - Fri) EST
Salary Range: $4,000 - $4,500 USD per month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)
Type of contract: Independent Contractor 
Type of job: Remote

About the Role:
We are looking for an Executive Assistant + / Client Services Manager as we scale our operations: you’ll own the day-to-day “blocking and tackling” and serve as the primary point of contact on all live cases. This includes managing case logistics, scheduling, generating/sending invoices, communicating with law firms and physicians, and more. This role is ideal for someone who is extremely detail-oriented, an excellent project manager (you’ll often have 40+ active cases at different stages across 20+ clients), comfortable working quickly across multiple software tools, energized by solving problems, and able to exercise sharp judgment throughout.

This is a full-time role with significant room for growth and expanded responsibility as the business scales.

Key Responsibilities:

• Project manage our cases from intake through completion:
  • Coordinate operational workflows
  • Schedule necessary meetings and exams across cases
  • Serve as a point of contact between attorneys, physicians, and internal team (and effectively communicating across these stakeholders)
  • Track incoming requests and maintain accurate case status updates in internal systems
  • Manage medical records and other materials needed for physician review
• Solve problems: new ones arise everyday
• Make great stuff happen: proactively find ways to add value and propel our business forward

Our Core Values:

• We make it easy. We do the hard things to make life easy for our stakeholders.
• We are drivers, not passengers. We make things happen, display a strong sense of ownership, and have high standards for ourselves and others.
• We do the right thing. We behave ethically, have compassion, and act as a deeply respected, trustworthy, and human partner to all - especially when it’s hard.
• We roll with the punches. We embrace difficult challenges, respond positively to setbacks, and always keep moving forward.

Qualifications:

• We are looking for someone who is:
  • Highly organized and detail-oriented
  • Able to work efficiently and handle multiple tasks simultaneously
  • Comfortable working with modern SaaS tools and online systems
  • Solution-oriented and able to figure things out independently
  • Highly professional and competent in written and verbal communication with native or near-native proficiency in English

Bonus experience (not required):

• Legal assistant or paralegal experience
• Medical office coordination or records management
• Experience working with law firms, medical practices, insurance companies, third-party administrators or expert witness services