Work Schedule: Monday to Friday 8:00 AM to 5:00 PM The Export Office Associate 1 contributes to the efficient operation of the Export Division by providing administrative support. Export Office Associate 1 performs a range of general and specific office/ clerical tasks that can be easily learned on the job such as filing, copying and collecting documents, answering phones, ordering and distributing supplies, and data entry. Other tasks may include, but are not limited to: maintaining customer records, sorting and distributing incoming/ outgoing mail, and/or receiving phone calls. Job Functions: Responds to internal and external inquiries concerning shipments and/ or issue resolutions Review international/ domestic orders to ensure appropriate documentation is submitted to the government to ensure shipment of products. Follow-up with vendors to ensure product procurements are on time. Handle customer service functions in a manner that presents the company in the highest possible image, ensuring timely call-backs, expediting customer requests, and order confirmation and verification. Communicate and correspond with incumbents in Japan to ensure timely shipments of products. Copies and collates documents sends faxes, and performs similar office tasks. Receives calls, takes and relays messages, responds to requests for information; provides information, or directs caller to appropriate individual. Responsible for daily registration activities including but not limited to printing invoices, matching purchase orders as necessary, checking on payments and forwarding cash receipts to the accounting department, mailing invoices, and filing permanent copies. Supports export associates and department staff and acts as an assistant on various tasks Proved assistance to others in the export department as appropriate (i.e. labeling of products). Other tasks as assigned. Knowledge, Skills and Ability: Will be detail-orientated, self-motivated, and able to respond quickly to a fast-moving and ever-changing environment. Knowledge in Microsoft applications (i.e. Word, Excel, Access, PowerPoint). Excellent interpersonal skills in working and communicating with diverse employees at all levels of the organization. Working knowledge of U.S. Customs and other government agency regulations is a plus. Skills in keyboarding and in the use of word processing, spreadsheet, and database management computer software packages. Effective communication skills internally and externally via phone, email, and in person. Assemble, sort, and/or distribute documents, supplies, and/or materials/items. Deals with people in a manner that shows sensitivity, tact, and professionalism. Follow written and/or oral instructions. Speak clearly, concisely, and effectively. Ability to organize and prioritize numerous tasks and complete them under various time constraints; principles, practices, and procedures of an office environment. Ability to use the telephone in a professional and courteous manner. Ability to speak, write, and read English. Ability to speak clearly, concisely, and effectively. Positive work history and ability to maintain solid attendance.