PFS Business Office Manager
FT
Grand River Health | Rifle, CO

At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care.

What You’ll Do

The Business Office Manager oversees the daily operations of Patient Financial Services to support the financial health of Grand River Hospital District. This position leads revenue cycle activities while ensuring efficient workflows, regulatory compliance, and exceptional customer service. Working closely with the Patient Financial Services Director, the manager identifies opportunities for improvement and helps drive departmental performance and accountability.

• Supervise, train, and evaluate Business Office staff to promote high performance and adherence to departmental standards.
• Oversee billing, claims submission, collections, and accounts receivable activities to ensure timely and accurate reimbursement.
• Monitor denied and outstanding claims, implement effective follow-up strategies, and improve collection outcomes.
• Develop and maintain departmental policies, procedures, and workflows in collaboration with the Director.
• Prepare and analyze financial reports, budgets, and operational metrics to support planning and decision-making.
• Ensure compliance with HIPAA and all applicable federal, state, local, and payer regulations.
• Respond to patient billing inquiries and collaborate with internal departments to support a positive patient financial experience.
• Other duties as assigned.

Who We’re Looking For

We're looking for an experienced healthcare revenue cycle professional who combines strong operational knowledge with a collaborative leadership style. The ideal candidate is analytical, adaptable, and committed to delivering exceptional service while maintaining regulatory compliance and financial integrity.

• Bachelor's degree in a related field preferred, with experience in a healthcare business office or similar administrative setting.
• Strong knowledge of billing, collections, third-party reimbursement requirements, coding, provider documentation, and revenue cycle operations within a primary care or multi-specialty environment.
• Understanding of regulatory requirements related to billing operations, including HIPAA, STARK I and II, compliance programs, and chart auditing practices.
• Advanced computer proficiency with the ability to develop and analyze financial data using Microsoft Excel and other business applications; Meditech experience preferred.
• Demonstrated leadership, communication, and customer service skills, with the ability to become proficient within six months in HealthStream, HealthCare Source, Kronos, Instamed, Meditech, Experian/SSI, the Medicaid Portal, and other systems used by GRHD.

What We Offer

Our total rewards package includes:

• Pay Range: $29.42 --$42.02/hour (based on experience)
• Comprehensive Benefits: Medical, dental, vision, PTO from day one, extended illness time, retirement plan with match, and more.
• Perks: Payroll deductions for hot springs, gyms, ski passes, pet insurance, access to outdoor recreation, and more!

Compensation may vary outside this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience.

Position is open until filled unless posted otherwise.

Why Join Grand River Health?
As a special taxing district, we are accountable to our community, allowing us to prioritize exceptional patient-centered care over financial bottom lines. Our main hospital campus is located in picturesque Rifle, Colorado with twenty-five beds providing a wide range of services, along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live, the atmosphere of a caring and friendly community has been preserved amidst a steady growth of population.

OUR MISSION:
To improve the health and well-being of the communities we serve.

OUR VISION:
To be our communities’ first choice in quality healthcare.