Term of Position: Part time, year-round. Hours are 20 hours per week. Some evenings and/or weekends are required.

About the MSDDA: Grand Haven is one of only sixteen communities in the state of Michigan to be part of the Michigan Main Street Program. The intention of this program includes revitalizing the district, promoting businesses, increasing economic development, and encouraging growth in the community's Main Street district. The Main Street Program uses a Four Point Approach that includes four different committees of volunteers who undertake aspects related to the Main Street goals.
Visit www.downtowngh.com for more information about the organization.

Position Summary: Fully independent administrative support professional; performs high-level secretarial and administrative duties and provides advanced customer service in support of MSDDA operations.
Essential Job Functions: An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

1.Updating and creating online communication.
2.Drafts standard and advanced correspondence, documents, forms, reports, press releases and related items. Proofreads critical documents.
3.Independently creates and maintains logs, databases, spreadsheets and other reports.
4.Prepares packets, reports and other standard and complex handouts, materials, official documents or publications.
5.Develops, establishes, maintains and manages department electronic and paper filing systems to ensure public records and documents are managed in compliance with record retention requirements.
6.Assists with special events, projects, and programs, completes research, reports and special projects as assigned related to the organization.
7.Assists with downtown events and programs, including working with vendors, performers, sponsors, volunteers, committee members, partner organizations, and the public in person, by phone, or through other means, addressing and resolving standard and complex problems or issues. Addresses most situations independently and coordinates the most complex issues with the Executive Director and applicable event or program leadership.
8.Assist customers in person and by phone or other means, addressing and resolving standard and complex problems or issues. Addresses most situations independently and coordinates the most complex issues with Director as appropriate.

Required Knowledge, Skills, Abilities and Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Requirements include the following:
Skill in the use of office computers and advanced skill in the use of word processing, database and spreadsheet software.
Ability to coordinate multiple tasks, adjust to changing priorities and work within deadlines.
Ability to prepare accurate and professional documents, records, reports and correspondence.
Ability to establish and maintain effective working relationships and provide positive customer service according to MSDDA standards and policies.
Ability to type and enter data with speed and accuracy.
Must maintain a strict level of professionalism.

Physical Requirements and Work Environment:
The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

The employee is routinely required to communicate with others on the telephone and via email. The employee is frequently required to create, type, and review computer documents and sit for long periods of time at a computer. She/he is frequently required to travel to other locations, drive a car, stand, walk, and climb stairs. She/he is occasionally required to stoop, kneel, crouch, and must occasionally lift and/or move items of light to moderate weight. While performing the duties of this position, the employee works primarily in an office-type setting. Other settings include various business settings from retail to service to street-side. The noise level in the work environment is typically low but can range from moderate to high depending on location.