The ideal candidate is highly organized, customer-focused, and capable of managing office operations independently while maintaining strong communication with corporate leadership and project teams.

Primary Responsibilities

Office Management (Primary Function)

• Manage all day-to-day operations of the Bakersfield office.
• Maintain a professional, organized, and efficient office environment.
• Serve as the primary administrative liaison between the Bakersfield office and Fresno headquarters.
• Manage office supplies, equipment, vendors, and facility needs.
• Maintain employee files, project records, permits, and company documentation.
• Support hiring, onboarding, payroll administration, and compliance reporting as directed by headquarters.
• Prepare weekly office activity and operational reports.
• Assist leadership with administrative and operational initiatives.

Customer Service Support (Supporting Fresno Operations)

• Serve as a local customer contact for incoming calls, emails, and service requests.
• Support the Fresno customer service team by handling customer communications and follow-up activities.
• Schedule consultations, site visits, inspections, and service appointments.
• Provide customers with project updates as directed by project managers.
• Escalate customer concerns to the appropriate department and assist with resolution tracking.
• Maintain customer records and communication logs within company software systems.

Project Coordination Support (Supporting Fresno Project Management Team)

• Provide administrative support to Fresno-based Project Managers and Operations personnel.
• Assist with permit applications, inspection scheduling, and utility paperwork.
• Track project documentation and maintain accurate project files.
• Coordinate communication between customers, field crews, subcontractors, and headquarters staff.
• Monitor project milestones and update project management systems.
• Assist with material delivery coordination and procurement tracking.
• Support project closeout documentation and final paperwork collection.

Solar & Construction Administrative Support (Supporting Fresno Administration)

• Process permit packages and solar-related documentation.
• Assist with utility interconnection applications and inspection scheduling.
• Maintain compliance records and project documentation requirements.
• Support rebate, financing, and incentive program administration.
• Coordinate with AHJs, utilities, vendors, and inspection agencies as needed.

Reporting Structure

Reports To: Operations Teams (Fresno Headquarters)

Works Closely With:

• Fresno Project Managers
• Customer Service Team
• Operations Team
• Field Supervisors and Technicians
• Sales Team

Position Success Metrics

• Efficient management of Bakersfield office operations.
• Accurate and timely administrative support for Fresno headquarters.
• High customer satisfaction and response times.
• Timely processing of permits, inspections, and project documentation.
• Effective communication between Bakersfield staff and Fresno leadership.
• Well-maintained office records and compliance documentation.