<\/div>Key Responsibilities:<\/span><\/b><\/span><\/span><\/span><\/span>
<\/p>
<\/span><\/b><\/span><\/span><\/span><\/span>
<\/div>Supervise Front Desk Agents and guest services during the PM shift.<\/span>
<\/li>Ensure smooth check -ins, check -outs, and concierge -level service in the evenings.<\/span>
<\/li>Resolve guest concerns promptly and professionally.<\/span>
<\/li>Oversee night audit preparation and evening operations.<\/span>
<\/li>Coach and support team members to maintain exceptional service standards.<\/span>
<\/li>Collaborate with other departments for seamless handoffs and guest satisfaction.<\/span>
<\/li>Monitor room status, billing, and security protocols during the shift.<\/span>
<\/li><\/ul>
<\/div><\/span>
Requirements<\/h3>
2–4 years of front desk supervisory experience in hospitality (luxury resort preferred).<\/span>
<\/li>Bachelor's Degree in Hospitality/Tourism Management. <\/span>
<\/li>Strong customer service and problem -solving skills.<\/span>
<\/li>Proficiency with PMS and basic computer systems.<\/span>
<\/li>Availability strictly for PM shifts (evenings/nights), including weekends and holidays.<\/span>
<\/li>Ability to work independently as a leader on duty.<\/span>
<\/li>Positive attitude and commitment to luxury guest experiences.<\/span>
<\/li>Due to visa restrictions, at the
moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian
nationals is a legal requirement tied to the specifics of the TN visa, not a
preference of the employer.<\/b>
<\/span><\/li><\/ul>
<\/div><\/span>
Benefits<\/h3>
$65,000 USD Annual Salary<\/span>
<\/li>Insurance plans<\/span><\/span>
<\/span><\/li>401(k)<\/span><\/span>
<\/span><\/li>Additional benefits from the EOS Guide<\/span><\/span>
<\/span><\/li>Housing<\/span><\/span>
<\/li>Onsite housing: $2,600 per month (all utilities included), 2 -bedroom unit with 1 bathroom and balcony<\/span>
<\/li>Offsite housing: $1,450 per month for a 1 -bedroom apartment (all utilities included)<\/span>
<\/li><\/ul>Arrival flight <\/span><\/span>
<\/li><\/ul>
<\/div><\/span>