Leasing Specialist / Administrative Assistant Luxury Multifamily Community | Customer Service Rockstar Wanted! Do you love creating amazing first impressions, staying organized, and helping people feel at home? We’re looking for an energetic, polished, and service-driven Leasing Specialist / Administrative Assistant to join our luxury multifamily community team! This is more than a typical office role — you’ll be the face of the community, part leasing professional, part administrative guru, and part concierge-level problem solver. If you thrive in a fast-paced environment, enjoy connecting with people, and can juggle multiple priorities with a smile, we want to meet you. What You’ll Be Doing Deliver a warm, professional, and welcoming experience to residents, guests, and prospective residents Conduct community tours and showcase model apartments when Leasing Specialists are unavailable Respond to phone calls, emails, online inquiries, and resident requests promptly and professionally Assist with leasing applications, lease paperwork, renewals, and resident file management Coordinate move-ins, prepare welcome materials, and ensure a seamless resident onboarding experience Upload and maintain organized resident documentation, inspections, agreements, and files Schedule and coordinate Certificates of Occupancy with the City of Long Branch and update records in MRB Monitor and route voicemails and communications to the appropriate departments Coordinate vendor access, deliveries, and service appointments Assist with planning resident events and community engagement activities Prepare professional notices, reports, and correspondence Maintain impeccable organization of office systems, records, and databases Uphold the property’s luxury brand standards and provide exceptional customer service every day What We’re Looking For 2+ years of leasing, administrative, hospitality, or property management experience preferred Luxury hospitality or luxury multifamily experience is a plus Outstanding customer service and interpersonal skills Highly organized with strong attention to detail Ability to multitask and stay composed in a fast-paced environment Strong written and verbal communication skills Professional appearance and polished demeanor Experience with Microsoft Office (Word, Excel, Outlook) Experience with Yardi, Entrata, AppFolio, or similar property management software preferred Ability to maintain confidentiality and handle sensitive information with discretion Weekend availability as needed Why You’ll Love Working With Us Competitive pay + leasing bonus opportunities Career growth within a growing organization Medical, dental, and vision benefits Paid time off and holidays Fun, collaborative, and supportive team environment Opportunity to create exceptional resident experiences every day If you’re passionate about people, hospitality, and creating a five-star resident experience, apply today and become part of a team that takes luxury living to the next level!