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Administrative Assistant

Resthaven
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Michigan
May 30, 2026
Customer Service Telecommunications
 
Administrative Assistant (Part-Time)
*16 hours per week includes every other weekend*
At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose.
 
As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.
 
Pay Range
$18
 
Why Join Resthaven?
✔ A supportive and mission-driven work culture
✔ Opportunities for growth, leadership, and development
✔ A chance to make a real impact in the lives of residents every day
✔ NOMI health insurance network with zero co-pay, deductible or co-insurance expense
 
Essential Responsibilities
  1. Front Desk Management and Customer Service: Ensuring that the front entry area is neat and maintained; coffee station is stocked; answering and routing phone calls; greeting, wayfinding and guidance to visitors; and resident mail sorting. Managing customer complaints or issues and escalating them when necessary.  
  2. Clinical Team Support: Packet creation for tours, admissions, CHF, transports, and discharges; scanning and uploading documents to the EMR; managing and routing electronic faxing; printing hospital transfer packets; and data entry into the EMR
  3. Referral Management: Weekend and evening tours, reviewing hospital referrals, making bed offers, completing insurance authorizations. Data entry into CRM system.
  4. Support to Managers and Teams: Helping with the preparation, tracking, and follow-up of tasks related to specific projects or initiatives.  Survey preparedness audits as assigned.
  5. Confidentiality and Privacy: Handling sensitive or confidential information with discretion and ensuring data security. Keeping accurate records while ensuring that confidential or private data is appropriately handled.  
 
Qualifications
  • Education: Associates preferred.
  • Experience: 3 or more years’ experience in an administrative role preferred. 
 
 Knowledge, Skills & Abilities
  • Organizational skills – Ability to manage schedules, prioritize tasks, and maintain order
  • Communication skills – Clear written and verbal communication with clients and team members. 
  • Time management – Efficiently handling multiple tasks and deadlines.
  • Attention to detail – Ensuring accuracy in data entry, document preparation, and task completion.
  • Proficiency in office software – Familiarity with Outlook, email, and scheduling tools.
  • Problem-solving – Ability to address and resolve issues independently. 
  • Customer service – Managing inquiries and providing support professionally.
  • Confidentiality – Handling sensitive information with discretion and trust.  
 
Physical Demands & Work Environment  
The physical demands and wok environment characteristics descried here are representative of those that must be met by and employee to successfully perform the essential functions for this job.  Requests for reasonable accommodations may be made through Human Resources to enable individuals with disabilities to perform the essential functions.
  • The employee is required to sit for prolonged periods of time; have the ability to utilize telecommunications; communicate fluently verbally and/or through written communications
  • The employee is required to maintain a physical presence in the administrative office.
  • The employee is required to lift 30 pounds.
  • Position is scheduled every other weekend and rotating holidays.

About Resthaven
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