Job Req ID: 823921
Position Number: 00135563
Employment Type: Part Time
Shift: Day
Shift Details: 1:30pm-8:00pm every other Mon or Thur & 3:000pm-8:00pm every other Sat & Sun
Standard Hours: 16.00
Department Name: Patient Experience/Pt&Fmly Svs
Location: Atrium Health Pineville
Location Details: Atrium Health Pineville
Our mission is to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit atriumhealth.org/about-us.
Job SummaryGreets and assists visitors,answers and directs incoming telephone calls. Receives, sorts and delivers mail.
Essential Functions- Greets patients and family members and assists them with check in process, including ensuring necessary forms are completed by patient and calling patients back to exam rooms, when needed.
- Assists with preparing charts for clinic visits, ensuring each patient's chart is available and accessible when the patient arrives for appointment.
- Answers multi-line telephone, screens calls, answers questions, takes messages or directs inquiries to the appropriate staff or department.
- Creates documents including physician letters and physician dictation.
- Edits physician dictation and physician letters generated by hospital transcription service and then tracks and logs them.
- Promotes a safe work environment and performs all work related job responsibilities in a safe manner.
Physical RequirementsWork requires walking, standing, sitting, lifting and reaching. Must be able to lift a minimum of 10 pounds to shoulder height. Must speak English in simple, understandable terms and have an intact sense of sight and hearing. Must be able to be mobile within the entire healthcare system.
Education, Experience and CertificationsHigh School Diploma or GED required. Basic clerical and computer skills required.
At Atrium Health, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.
As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.
Posting Notes: Not Applicable
Atrium Health is an EOE/AA Employer