Growth Path to Director of Operations

Senior Helpers of Bolingbrook & Southwest Suburbs
📍 Bolingbrook, IL

Senior Helpers of Bolingbrook and Southwest Suburbs is seeking a compassionate, organized, and motivated Office Manager to support the daily operations of our growing home care agency.

This leadership-focused role is ideal for someone who thrives in a fast-paced office environment, enjoys supporting seniors and caregivers, and is looking to grow into a future Director of Operations position.

The Office Manager plays a key role in ensuring smooth day-to-day office operations, caregiver scheduling support, client service coordination, staff communication, and overall office efficiency. This position works closely with ownership and will receive mentorship and leadership development opportunities designed to support long-term career growth within the company.

If you are a proactive problem-solver with strong customer service and organizational skills who wants to grow into operational leadership, we would love to meet you.

Position Details

• Full-Time Position
• Monday – Friday | 8:00 AM – 4:00 PM
• Occasional evening or weekend networking/community events may be required
• Rotating after-hours on-call support approximately once per week
• Reports directly to the Owner/Administrator

Benefits

• Competitive salary based on experience
• Bi-weekly performance bonus opportunities
• Year-end bonus opportunities
• Paid Time Off (PTO)
• 5 Paid Sick Days
• Vitality Health Insurance
• Professional development and leadership mentoring
• Career advancement opportunity into Director of Operations role
• Supportive and team-oriented work environment

Key Responsibilities

Office Management & Administrative Support

• Oversee daily office operations and administrative workflows
• Maintain organized digital and physical office records
• Support office efficiency, communication, and workflow coordination
• Assist ownership with operational reports, tracking, and office initiatives
• Help implement office procedures and process improvements

Client Services & Intake Coordination

• Provide exceptional customer service to clients, families, caregivers, and referral partners
• Answer incoming inquiries and assist with service intake coordination
• Support client onboarding, retention, and satisfaction efforts
• Maintain professional communication with referral sources and community partners

Scheduling & Caregiver Support

• Assist with caregiver scheduling and shift coverage coordination
• Help identify scheduling gaps and staffing solutions
• Support caregiver communication, onboarding, and engagement efforts
• Monitor employee documentation and training compliance
• Promote accountability, teamwork, and positive office culture

Team Coordination & Operational Support

• Support day-to-day office communication between caregivers, clients, and office staff
• Assist with tracking scheduling metrics and operational goals
• Help support caregiver retention and engagement initiatives
• Coordinate office meetings, training schedules, and team communication
• Support compliance documentation and operational organization

Growth Opportunity

This role is designed for someone interested in growing into a future operational leadership position. The selected candidate will work closely with ownership to develop skills in:

• Team leadership
• Operations management
• KPI tracking and reporting
• Staff development
• Scheduling and office management
• Client retention and growth initiatives

Successful performance in this role may lead to advancement into a Director of Operations position as the agency continues to grow.

Qualifications

• Minimum 2 years of office management, administrative, or leadership experience is a must
• Experience in healthcare, home care, senior care, staffing, or related industry preferred
• Strong organizational and multitasking abilities
• Excellent customer service and communication skills
• Professional and compassionate demeanor
• Ability to work efficiently in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to learn scheduling and home care software systems quickly
• Experience with WellSky or similar home care software preferred
• Leadership potential and desire for career growth strongly preferred

Why Join Senior Helpers of Bolingbrook?

At Senior Helpers, we are committed to improving the quality of life for seniors and supporting families through compassionate, dependable care. We value teamwork, integrity, accountability, and professional growth.

This is an opportunity to join a growing agency where your contributions matter and your leadership potential can grow into a long-term career path.

Apply today to join our mission-driven team.