Office Manager / Lead Scheduler

• High school diploma required; additional education preferred
  
  
• 2+ years of office management, scheduling, staffing, or healthcare coordination experience preferred
  
  
• Home care or healthcare experience strongly preferred
  
  
• Strong communication, organizational, and leadership skills
  
  
• Computer proficiency including scheduling software and Microsoft Office
  
  
• Ability to work independently and manage multiple priorities
  
  
• English fluency required
  
  

• Coordinate caregiver schedules and ensure client shifts are staffed
  
  
• Respond to call-offs, emergencies, and schedule changes
  
  
• Minimize overtime, open shifts, and caregiver substitutions
  
  
• Maintain strong caregiver-client matches
  
  

• Oversee daily office workflow and administrative tasks
  
  
• Maintain accurate employee and client records
  
  
• Verify schedules, time records, and mileage
  
  
• Assist with onboarding and staff training
  
  

• Serve as a point of contact for clients, families, and caregivers
  
  
• Address client concerns professionally and promptly
  
  
• Support caregiver communication, engagement, and retention
  
  

• Maintain confidentiality of employee and client information
  
  
• Ensure compliance with company policies and regulatory standards
  
  
• Work closely with operations, nursing, HR, and marketing teams
  
  
• Participate in quality improvement activities and meetings
  
  

• Organized and detail-oriented
  
  
• Calm under pressure
  
  
• Compassionate and customer-service focused
  
  
• A strong communicator and team player
  
  
• Reliable, proactive, and solution-oriented
  
  

• Supportive and family-oriented culture
  
  
• Opportunity to make a meaningful impact
  
  
• Growth and leadership opportunities
  
  
• Rewarding work in a fast-paced healthcare environment