Description

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Perform clerical work functions associated with processing and maintaining information, documentation and records related to the County Highway Department permitting process.

All work completed is in compliance with state statutes and local ordinances. Follows all County and State regulations regarding the management of accounts. Ensures all monies are properly accounted for at the end of the day. Meets all deadlines established by state statute, local ordinances and Elected Official or Department Head.

Examples of Duties

Welcome and assist all visitors to the Boone County Highway Department office, providing courteous, professional customer service by answering inquiries, directing individuals to the appropriate staff and ensuring positive and efficient front office experience.

Communicates via telephone, email and/or two-way radio; provides information and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary.

Communicates with department head, supervisor, employees, co-workers, other departments, officials, auditors, the public, and other individuals, as needed, to coordinate work activities, review status of work, exchange information, or resolve problems.

Process various highway permits, including but not limited to right of way, road closure, frost and driveway permits. Assist executive assistant with processing & recording of Right of Way Dedications. Assist in the process of finalizing permits.

Assist with the department’s communication efforts. This may include but not be limited to written email, website and/or social medial content.

Prepares or completes various forms, reports, correspondence, spreadsheets, or other documents manually or via computer.

Receives various forms, reports, correspondence, work tickets, permit applications, maps, manuals, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Operates a computer to enter, retrieve, review or modify data in computer database and GIS systems; verifies accuracy of entered data; makes corrections as appropriate; to operate a computer in an effective and efficient manner.

Prepares departmental files; maintains file system of departmental records and permit applications.

Maintaining inventory of department equipment, materials and supplies; monitors inventory levels.

Processing a variety of documentation associated with departmental operations, per established procedures and within designated timeframes; distributes documentation or retains records as appropriate.

Generating manual and/or computerized reports; submits reports to appropriate individuals or agencies; forwards, files or retains reports as appropriate.

Meets customer service standards established by Elected Official or Department Head. Ensures all correspondence and forms follow County guidelines, are accurate, and free from errors.

Assist executive assistant with administrative duties as needed.

Provides assistance to other employees or departments as needed.

Performs other related duties as assigned.

Typical Qualifications

High school diploma or GED; supplemented by one (1) to two (2) years previous experience and/or training involving customer service, and general office work, data entry; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Must have experience using computers with the Microsoft Windows operating platform and have an advanced understanding of Microsoft Word, Excel and Outlook.

Supplemental Information

Working conditions include a variety of interpersonal situations that must be handled with good judgement in a professional, discreet manner. The ability to work on several tasks at the same time and complete tasks effectively is required. This position requires the ability to work and communicate well with individuals from all levels.

ADA Compliance:
Physical Ability:
Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time sitting and performing computer work at a desk or work station.
 Environmental Factors:
Essential functions are regularly performed without exposure to adverse environmental conditions.


Boone County, Indiana, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.