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Position Summary:

The Office Manager oversees daily office operations to ensure exceptional customer relations, maximum efficiency, quality control, and a positive, collaborative work environment. Serves as an ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Essential Functions:

• Recruit, hire, and staff the office with qualified personnel.

• Supervise, train, and develop office staff to deliver a high level of customer service; conduct weekly team huddles.

• Assist customers with questions, issues, or complaints that cannot be resolved by Customer Service Representatives.

• Conduct performance evaluations, complete performance scorecards, and make wage recommendations to the District Manager.

• Prepare and submit payroll information and benefit changes for the district.

• Participate in department head meetings and conduct monthly coaching meetings.

• Promote teamwork and maintain high standards of professionalism.

• Develop a thorough understanding of company computer systems, reports, programs, promotions, HR issues, and policies and procedures.

• Assist, as needed, with the development of new district reports and reporting procedures.

• Maintain knowledge of applicable state and federal laws, including sales and use tax, sexual harassment, workers’ compensation, payroll, and video display terminal training requirements.

• Provide leadership, coaching, training, and support in areas including:

  • Employee orientation and development

  • Sales involvement

  • District outings or events

  • Ergonomics and office safety

  • Workers’ compensation

  • Annual budgeting

Education:

A college degree or a combination of education and experience is required.  

Experience:

The Office Manager should have several years of previous experience in a supervisory role in an office environment. 

Other Attributes Required:

• Strong written and oral communication skills
• Good judgement and the ability to make decisions
• Organizational and analytical skills
• Ability to delegate and follow-up
• Ability to develop and deliver training modules
• Strong leadership and coaching skills

If you are a motivated leader who thrives in a fast-paced environment and is committed to delivering excellent customer service while developing strong teams, we encourage you to apply.