<\/i> <\/i> Our <\/span> Customer Service Administrator<\/span><\/b> will provide program coordination along with performing administrative functions for our clientele. They interact with <\/span> NeuroPath Healthcare Solutions<\/span><\/b> clients by ensuring they receive the services they need and resolving any complaints.<\/span><\/span> <\/i>
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<\/i> <\/i> Who We Are :<\/b><\/span><\/span> <\/i>
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<\/i> <\/i> At <\/span> NeuroPath Healthcare Solutions<\/span><\/b> , we provide comprehensive technology driven healthcare solutions for healthcare organizations, including hospitals, long term care, outpatient facilities, and residential treatment.<\/span><\/span>
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We are focused on acquiring the best talent. We want our <\/span> Customer Service Administrator <\/span><\/b> to be internally motivated and adaptive. We value our fast -paced team dynamic and are looking for individuals who embody our core values as a client focused organization.<\/span><\/span>
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<\/i> <\/i> <\/i> Duties/Responsibilities:<\/b><\/span><\/span> <\/i>
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<\/i> <\/i> <\/i> ·<\/span>          <\/span><\/span><\/span><\/span> Interacts with clients via telephone or email, to provide support and information on products or services.<\/span><\/span>
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·<\/span>          <\/span><\/span><\/span><\/span> Collects and enters requests for new or additional services.<\/span><\/span>
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·<\/span>          <\/span><\/span><\/span><\/span> Assigns and schedules services.<\/span><\/span>
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·<\/span>          <\/span><\/span><\/span><\/span> Fields client inquires and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.<\/span><\/span>
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·<\/span>          <\/span><\/span><\/span><\/span> Performs client satisfaction calls.<\/span><\/span>
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·<\/span>          <\/span><\/span><\/span><\/span> Ensures that appropriate actions are taken to resolve clients’ problems and concerns.<\/span><\/span>
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·<\/span>          <\/span><\/span><\/span><\/span> Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.<\/span><\/span>
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·<\/span>          <\/span><\/span><\/span><\/span> Attends in -service training as required by regulation.<\/span><\/span>
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·<\/span>          <\/span><\/span><\/span><\/span> Adheres to all agency administrative and clinical policies and procedures.<\/span><\/span>
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·<\/span>          <\/span><\/span><\/span><\/span> Performs other related duties as assigned.<\/span><\/span>
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