Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

The Senior Administrative Assistant, Housing Services reports to the Associate Director of Housing Services in Yale Housing. The Senior Administrative Assistant provides high-level administrative support to the Yale Housing department.

The position requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment, ensuring the smooth operation of student housing services. The Senior Administrative Assistant serves as a principal source of information and primary point of escalation for questions for current and incoming undergraduate, graduate, and professional students and their families, as well as serving as the primary resource for campus partners about Yale Housing policies and procedures. A key position focus of this role is to assist in handling responsibilities including hosting an annual webinar for students, managing the communication timeline for housing room draw process, move-in and out, and serving as an additional resource for the student staff. This position requires a high level of independent decision-making and judgement related to responding to student questions and concerns related to the license agreement and student handbook. This role also includes answering and triaging phone calls and emails and resolving and responding to questions independently, seeking manager input when necessary.

• Assist students in the room draw process by assisting them in navigating their various options based on their specific needs and any challenges that may arise.
• Coordinate and participate in the move-in and move-out process. Communicating directly with students. Ensuring accuracy in dates and billing.
• Maintain and update the Yale Housing website as needed by taking ownership over the constant changes that arise with the changing landscape for housing options and regularly auditing and updating the information in various locations of the website.
• Assist Associate Director during peak periods, i.e. Housing Intent, Housing Application and Room Selection. Answer student questions, assist with application changes and room changes in housing software, adjust billing as necessary. Send well-written and informative emails to residents through housing software.
• Compose and create department communication, timelines, marketing, and resources for both current and incoming students.
• Monitor and respond to messages in various Yale Housing email accounts. Compose friendly, informative, accurate and helpful responses.
• Screen calls and messages for urgency and emergency needs; redirect to appropriate campus partners as needed. Synthesize information and follow-up on issues or questions seeking Manager assistance as needed. 
• Identify and assess the needs of the student/customer, assisting them with appropriate information, paperwork, forms, etc. Summarize accurately problematic concerns and consult with Manager to implement solutions. Able to direct to other appropriate offices on campus.
• Reserve room spaces on and off campus, placing food orders, ordering supplies, etc. for department as needed.
• Performs additional functions as requested by department manager.

Required Skills and Abilities

1. Able to be a self-starter and to handle multiple tasks, demands and deadlines. Must be a team player. Demonstrated willingness to learn new skills and tasks as necessary.

2. Knowledge of Microsoft Office, including intermediate proficiency of Outlook, Word, and Excel.

3. Demonstrated strong verbal skills and written communication skills.

4. Demonstrated ability to triage incoming phone calls. Demonstrated strong customer service skills.

5. Excellent organizational skills; ability to respond to complex problems and initiate corrective action.

Preferred Skills and Abilities

1. Experience with StarRez or other housing software preferred.

2. Driver’s license preferred.

Principal Responsibilities

1. Oversees and coordinates administrative, program, and office activities. Establishes, selects, implements, and coordinates office procedures and systems.  Serves as principal source of information to students, staff, and faculty on policies, procedures, programs, and office activities.   2. Oversees, instructs, and coordinates activities of support staff.  Oversees the preparation of materials for grants, contracts and budgets. Monitors expenditures and reconciles financial statements.   3. Provides editorial support for a journal/publication.  Proofreads and edits material for grammatical and factual accuracy. Tracks copy through various editing and production stages. Communicates with authors, printers, and others concerned with published work.   4. Determines administrative, facility, and equipment needs for symposia, lectures, seminars, and conferences.  Assembles and arranges for necessary items.  Determines sources of data. Compiles, synthesizes and manipulates data. Summarizes findings and writes reports or portions of reports.   5. Greets visitors. Answers and screens telephone calls. Assesses nature of business. Responds to requests for information and provides assistance.  Screens and responds to mail.   6. Formats, keyboard, proofread, and edits correspondence, reports, manuscripts, grants, and other material. Assembles attachments and corresponding material. Reviews outgoing material for completeness, dates, and signatures.  Composes substantive correspondence and written material.   7. Coordinates travel arrangements.  Schedules and coordinates meetings and appointments.  Orders and maintains inventory of supplies.  Takes minutes or dictation.  Performs additional functions incidental to office activities.

Required Education and Experience

Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.

Job Posting Date

Job Category

Bargaining Unit

Compensation Grade

Compensation Grade Profile

Hourly Range

Time Type

Duration Type

Work Model

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.