Key Responsibilities
Serve as the first point of contact for requests and inquiries; answer call center phone, create, and route work orders to appropriate teams (e.g., maintenance, cleaning, events)
Manage calendars and assist with scheduling meetings, appointments, and conference rooms
Coordinate team-building activities, employee engagement initiatives, and office events, including logistics and catering
Perform administrative duties such as ordering and managing office supplies, filing, data entry, and maintaining organized records
Maintain office organization and ensure common areas are clean, stocked, and presentable
Collect and track employee or occupant feedback, identifying trends and opportunities for process improvement
Assist in implementing process improvements to enhance team efficiency and daily operations
Maintain safety documentation, including emergency manuals and training records
Build and maintain positive relationships with clients, visitors, staff, and vendors
Assist the Meetings & Events team as needed
Provide general administrative and operational support across the team
Key Competencies
Excellent verbal and written communication
Highly organized, detail-oriented, and self-motivated with the ability to prioritize tasks
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) preferred
Professionalism, reliability, and strong interpersonal skills
Experience Requirements
High school diploma or equivalent required
Previous experience in customer service is a plus but not required
Other Duties
This job description outlines key responsibilities and may evolve based on business needs. Additional duties may be assigned as necessary.
Work Environment
This role is based in a professional office setting and will involve travelling between buildings in various weather conditions. Standard office equipment is used regularly.
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “C&W Services”