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Position Description
Definition:
To provide sales and administrative support for the Wilson Center Box Office.
DISTINGUISHING CHARACTERISTICS:
This position is the first public face for CFCC’s Wilson Center’s sales and ticketing commerce. This sales position directly fields incoming and outgoing sales for the Center’s box office via phone, email, chat and in-person. This positions also handles daily box office administration such as managing the large influx of general communications for the center, as well as supporting data compilation of ticketing business services. This role is highly visible and interacts with sponsors, donors, clients (internal and external), and rental client organizations. They provide the highest level of customer service to all guests, vendors, and clients.
SUPERVISION RECEIVED AND EXERCISED:
- Receives general supervision from Wilson Center Sales & Outreach Manager
- Exercises no supervision to staff, however will work with and provide training for Wilson Center volunteers
Duties & Responsibilities (Essential Functions)
ESSENTIAL FUNCTIONS:
Direct Sales:
- Retail single tickets and subscriptions over the counter, by email, chat and by phone using ticketing software and collect payments – cash, credit card and check, balances cash till at beginning & end of shift.
- Stay up-to-date and knowledgeable on all available ticket coupons, discounts, special services, upsells and other unique details as they pertain to the various events at the Wilson Center
- Participate in sales campaigns to increase revenue and support the overall financial goals
- Create a sales-driven atmosphere among other staff and Wilson Center volunteers
- Assist with ADA ticket sales and reporting, be familiar with regulations pertaining to event venues and ticketing.
Daily Administration:
- Maintain and provide accurate, timely, and courteous responses to Wilson Center Box Office email inquiries and voice mails
- Assist with VIP/Member ticketing and special arrangements
- Maintain ticketing equipment – printers, scanners, card-swipes, iPad, and other devices
- Assist with daily deposits and financial reporting.
- May assist with special events, projects and research for best box office practices
- Provide correct information for callers, virtual inquiries, and in-person questions in a hospitable manner.
Event Administration
- Liaise with Wilson Center Operations to provide excellent care and logistics for our guests with disabilities, and other special needs
- Oversee Wilson Center volunteers with ticket scanning, Will Call and Box Office operations, providing on-site training as necessary
- Maintain a hospitable working relationship with CFCC colleagues, rental and artist representatives and the general public.
- Support the Manager in working with clients at events, maintaining seating manifests, and provide support for group sales
- Provide rapid response for critical issues.
Qualifications
Qualifications:
- Knowledge of:
- industry-specific requirements, technology and equipment utilized
- Current trends, research, and development
- Arts, and arts-related terminology and etiquette
- Ability to:
- Communicate clearly and accurately with guests both orally and in writing to establish their needs efficiently and courteously
- Consistently remain calm and demonstrate exceptional customer service skills, even in stressful and/or demanding situations, be able to de-escalate emotional situations, and creatively solve problems while following CFCC policy
- Handle cash and other payment methods responsibly and accurately
- Develop a growing knowledge of Spektrix (ticket sales software) and Box Office operations
- Maintain effective working relationships with those contacted in the course of work including (but not limited to) students, rental clients, donors, high-profile clients and guests, performing artists, college faculty and staff, and the general public
- Understand and follow policies and procedures
- Perform mathematic computations and maintain accurate records
- Operate a personal computer and maintain computerized records
- Work weekdays, weekends and/or evenings as required with flexible availability
- Provide accurate information to callers and visitors, above and beyond ticketing requirements
- Maintain a positive, friendly, and upbeat attitude
- Walk, stand or sit for extended periods of time
- Lift up to 35 pounds, carry materials and stock Box Office inventory
- Work in a fast-paced environment and make sound decisions
- Work with others as part of a team
Experience and Training Guidelines:
- 2 years of experience in a customer service or sales position
- Current working familiarity with guest services, sales and client relations
- Intermediate computer skills and payment processing
Hours of Employment:
Mon-Fri 2-6pm, evenings and weekends as needed
Location:
CFCC Wilson Center
Supplemental Information
This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If the highest level of education is a High School diploma or equivalent, proof of completion is required.
Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.
STATEMENT OF NON-DISCRIMINATION
Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.
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Wilson Center
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