This position provides administrative operations support to the Convention Services Department. Actively resolves customer inquiries as well as internal department inquiries or questions in a professional manner. Assists with the daily activities of the Convention Services Managers and Directors.

Responsibilities

Answers incoming phone calls. Greets persons calling in person or by phone in a professional manner. Uses tact and discretion in screening calls, scheduling appointments, providing information and referring callers to appropriate departments or employees.
Preparation and Distribution of correspondence to Groups to include but not limited to: Welcome, Introduction Letter, Resume Work Sheets, Thank You Letters, etc as requested by managers.
Completion of request forms to include but not limited to: diamond card request forms, amenity requests, limo orders, key requests and other department orders requested by the Services Team. Ensure follow-up of these department requests 3 days prior to group arrival.
Generation of Group Resumes at least 14 days prior to group arrival. Ensures the Resumes get distributed at least 2 weeks prior to group arrival. Ensuring prior to manager approval that all information is accounted for and accurate. Resume should be grammatically correct and organized in a professional manner.
Creates and maintains group files to include turnover, quick reference guide, necessary dividers and labels as requested by the specific manager in an organized manner.
Update the Master BEO files with new/revised BEO’s as they are distributed.
Orchestrate all Group Pre-Cons to include: calendar invites, managing the attendance list, setting up the precon with appropriate tent cards in the correct places and ensuring the BEO is created and distributed to the proper departments.
Produce and distribute weekly reports such as: Daily & Weekly Schedule, Change Log, Delphi, Reports and others as requested by the Services Team. Ensuring that all reports are inclusive of all necessary information provided by each manager.
Taking appropriate lead information and distributing to the appropriate sales team and following up to insure client contact
Orders and maintains stock of department’s office supplies and collateral as needed using appropriate systems, staying within Department’s budget. Additionally, ensuring bottled water and site visit supplies are readily available at all times.
Responsible for Office equipment maintenance to include printer ink, toner and paper ordered in a timely manner.
Responsible for General Office Appearance, files stored appropriately, supply cabinets/closets kept organized in a neat and professional manner.
Assists clients and internal/external guests as required in a professional manner.
Assists CSM’s with in-house meeting requests and completion of BEO’s
Participates in special projects as requested by the Directors of Catering, Conventions & Events and Senior Managers.

Qualifications

Software Proficiencies to include Microsoft Outlook, Excel, PowerPoint
Strong Verbal and Written Communication Skills.
Strong Organizational skills
Customer Service Oriented
Ability to manage time in a fast paced working environment
Experience in catering not required but preferred

department

Admin Assistant

About Caesars Entertainment

Help us roll out the red carpet at Caesars Palace! ; This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. ; If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. ; They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. ;
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The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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