Office Manager – Richmond

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to our employees’ development and fostering an internal promotional structure that rewards dedication and growth.

We are seeking a highly organized and proactive Office Manager to join our logistics team.  The ideal candidate will have a collaborative personality, and ensure daily operations run smoothly and efficiently.  They will handle administrative tasks, manage vendor relations, and support our team to make sure they have the resources needed to excel in a logistics environment.  Our ideal candidate has at least three years of administrative assistant or customer service roles and is comfortable in a busy setting.

Duties and Responsibilities:

• Guide the customer service team throughout their day
• Use various software programs to accomplish tasks effectively
• Handle escalated issues with poise and a solution-oriented mindset
• Collaborate with other departments to maintain accurate records
• Build client relationships through effective communication and timely resolution when issues arise

Requirements and Qualifications:

• Bilingual with Spanish highly preferred
• Excellent computer skills, including MS Office (Outlook and Excel a must)
• Have at least three years of experience in an administrative, customer service, or related role – preferably in logistics
• Effective communication and organizational skills
• Able to thrive in a fast-paced, high-volume environment
• Problem solver with a “can do” attitude
• Leadership and experience supervising others
• Ability to meet deadlines
• Exceptional customer service skills
• Able to stand/walk for extended periods

Salary: $50,000 - 60,000/year, DOE; plus, benefits and potential for bonus

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match, and paid vacations and holidays to full-time employees.