Shift: Days

Job type: Per Diem

Hours: 

Position Summary / Specifications: 

To provide quality, timely and courteous services to all Hi-Desert Memorial Healthcare District’s customers.  To assist other members of the Administrative team with clerical support and to keep resident and employee records accurately filed.

1. The employee meets or exceeds customer service expectations by using AIDET.
2. Uses good telephone etiquette by using good grammar, a full introduction and transferring properly.
3. Greets and directs visitor promptly.  Asks for identification when appropriate.  Assists with facility work by typing, filing, taking meeting minutes as requested.  Hangs the daily staffing ratios per Department of Health requirements.
4. Greets and directs visitor promptly.  Asks for identification when appropriate.  Assists with facility work by typing, filing, taking meeting minutes as requested.  Hangs the daily staffing ratios per Department of Health requirements.
5. Observes all HIPAA confidentiality rules by conducting business with staff, residents and family members away from other visitors.
6. Handles money for activities, meals for visitors and staff, and fund raising as needed.  Money is handled with accuracy.
7. Keeps the lobby neat by looking for trash, calling for housekeeping or engineering as needed.      Calls for assistance when necessary for any disruptive behavior.
8. Reports inappropriate activity or abusive behavior to residents immediately per our abuse policy.

Working Conditions:

• Contact with patients under wide variety of circumstances.
• Exposed to cleaning agents, body fluids and wastes.
• May be exposed to infectious and contagious diseases.
• Occasional exposure to unpleasant patients.
• High School Diplomas
• At least six months of front desk/customer service experience.

Minimum Education/Certification/Experience:

• High School Diplomas
• At least six months of front desk/customer service experience.

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