Department: Office Staff

Supervised by: Human Resource Director

Positions supervised: Idaho Falls Support Staff

Location: Idaho Falls office

Job functions, responsibility and authority: 

• Manage Idaho Falls office staff schedules and work assignments
• Answer incoming phone calls and address any concerns or issues that may arise
• Assist with managing counselor schedules by scheduling clients
• Greet and check-in clients entering the office for services
• Update company directory and phone list
• Conduct fire drills and safety inspections on a quarterly basis
• Check and respond to emails throughout the day
• Compile counselor reports for Tom and Michelle weekly
• Along with the HR Director, complete employee discussion reports and/or corrective action plans as required.
• Conduct employee reviews as assigned and outlined in Policies and Procedures.
• Monitor the need for and order office and cleaning supplies as needed
• Ensure that the following processes are being completed accurately and efficiently; discharges, psychiatrist schedule, domestic violence program, incoming faxes, scanning and uploading paperwork to the EHR, referrals, master client spreadsheet, records requests, reminder calls, collecting balances on accounts, client paperwork, and other tasks as identified. 
• Work in conjunction with the other Office Lead to identify any pain points and work together to solve any issues or concerns. 
• Communicate closely with counselors to assist and support any needs they may have. 
• Other duties as assigned. 
• Attend meetings as assigned
• Report client abuse as needed (see Tueller Counseling Services Policy and Procedure #320).
• Maintain all required documentation for employee file including a current enhanced background check.

Benefits

• Medical (employee only 100% Tueller Sponsored)
• Dental & Vision
• 10k Life Insurance Plan (100% Tueller Sponsored)
• IRA, with a company match up to 3%
• Paid time off
• Discount gym membership
• Additional employee sponsored plans: Disability Insurance, Accident Insurance, Life Insurance, Hospital Indemnity Insurance, Critical Illness Insurance, Total Pet Plan, ID Theft Protection, LegalEASE

Qualifications:

• Minimum of a High School education
• Strong leadership skills
• Detail-Oriented/Organizational Skills
• Professional and friendly with public
• Ability to problem solve
• Current enhanced background check
• 2+ years experience working in an office setting, preferred manager experience