About IMG Academy 
Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:

• Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.

• Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance

• Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches

Job Title: Front Office Manager

Department: Legacy Hotel

Position Summary: Responsible for overseeing the daily operations of the Front Office Department and ensuring the delivery of attentive, courteous, and efficient service to all guests before arrival and throughout their stay.

Key Responsibilities:  

• Supervise Front Office team members to ensure daily operational responsibilities are met

• Conduct regular department meetings to communicate updates, expectations, and upcoming events

• Manage team member scheduling and approve payroll for the Front Office Department

• Provide ongoing coaching, training, and development to support individual and team performance

• Recruit, interview, hire, and onboard Front Office team members in alignment with staffing needs and service standards

• Address guest requests, concerns, complaints, and disturbances promptly and professionally

• Maintain inventory of Front Office operating supplies, including key cards, stationery, and related materials

• Maintain daily records of room availability and rates; set and balance the house daily, including room assignments

• Protect confidential guest and proprietary information in accordance with company policies

• Foster strong communication and collaboration with team members and other departments

• Demonstrate full proficiency in the property management system, including reservations, inventory, reporting, room blocks, and billing

• Partner closely with the Housekeeping Department to ensure guest rooms are prepared in a timely manner and aligned with daily reservations

• Ensure proper processes for logging, handling, and delivery of packages, mail, and guest messages

• Other duties as assigned by management

Qualifications: 

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred

• Previous hotel front office management or supervisor experience required

• Must maintain composure and objectivity while in stressful, high-pressure situations.

• Strong working knowledge of hotel operations, front desk procedures, and guest service standards

• Proficiency with property management systems (PMS) and Microsoft Office or similar applications

• Excellent communication, interpersonal, and problem-solving skills

• Ability to handle guest concerns and employee issues with professionalism, discretion, and sound judgment

• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment

• Flexible schedule with availability to work evenings, weekends, and holidays as business needs require

Physical Demands and Work Environment:

• Ability to lift, move, push and pull equipment or boxes in excess of 20lbs.

• Ability to stand or walk for duration of shift

• Ability to work flexible hours to include nights, weekends and holidays as needed

• Ability to operate office equipment such as computers

Background Requirements:

• Requires a background check upon offer

• Requires a pre-employment drug screen upon offer

Benefits: 
As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles. 

• Comprehensive Medical, Dental and Vision

• Flexible Spending Account and Health Savings Account options

• 401k with an Employer Match

• Short Term and Long Term Disability

• Group and Supplemental Life & AD&D

• Gym Discount Program

• Pet Insurance

• Wellbeing Program

• and more!

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better: 

www.imgacademy.com