1Resource Group has a great opportunity with a growing company. We are looking for a Admin/Customer Service Repo in Baytown, Texas.

Job Title: Administrative Assistant / Customer Service Representative (Admin/CSR)

Job Summary

The Admin/CSR is responsible for providing administrative support while delivering excellent customer service. This role serves as a key point of contact between customers, internal teams, and management, ensuring smooth daily operations and high customer satisfaction.

Key Responsibilities

Customer Service Duties

• Respond to customer inquiries via phone, email, and in person 
• Process orders, returns, and customer requests accurately 
• Resolve customer issues in a timely and professional manner 
• Maintain strong relationships with clients and vendors 
• Provide product/service information and support 

Administrative Duties

• Perform general office tasks (filing, data entry, document management) 
• Maintain and update customer records and databases 
• Assist with scheduling, appointments, and calendar management 
• Prepare reports, invoices, and correspondence 
• Support internal departments with administrative needs 

Coordination & Communication

• Liaise between customers, sales team, and operations 
• Track order status and ensure timely delivery 
• Assist in inventory coordination or order tracking (if applicable) 
• Communicate updates and issues to management 

Qualifications

• High school diploma or equivalent  
• 1–3 years of experience in customer service and/or administrative roles 
• Strong communication and interpersonal skills 
• Proficiency in Microsoft Office (Word, Excel, Outlook) 
• Experience with CRM or ERP systems is a plus 

Skills & Competencies

• Excellent organizational and multitasking abilities 
• Attention to detail and accuracy 
• Problem-solving and conflict resolution skills 
• Ability to work independently and as part of a team 
• Professional and positive attitude 

Work Environment

• Office setting with regular interaction with customers and staff 
• May require extended computer use and multitasking 

Preferred (Optional for Colloids/Industrial Setting)

• Experience in manufacturing, chemical, or industrial environments 
• Familiarity with order processing, logistics, or supply chain

Pay $18-20 DOE