Front Office Coordinator (Medical / Physical Therapy Clinic)
Kinetic Institute Physical Therapy

Are you the go-to person for keeping things running smoothly in a busy clinic? Do you take pride in delivering excellent service? If so, Kinetic Institute wants to meet you!

We are seeking a Full-Time Front Office Coordinator to be the first point of contact for our patients and help keep our clinic running smoothly day-to-day.

As the face of our clinic you'll play a key role in creating a seamless and supportive experience for every patient from their very first interaction.

Why Join Kinetic Institute?

• Competitive pay + full benefits (Medical, Dental, Vision)
• PTO and 401(k)
• Supportive, team-oriented clinic environment
• Opportunity to grow within a respected outpatient practice
• Make a meaningful impact on patient experience every day

Enjoy Half-Day Fridays:

• Monday–Thursday: 7:30 AM – 4:30 PM
• Friday: 7:30 AM – 12:00 PM

Key Responsibilities

• Welcome patients with warmth and professionalism - whether in person or by phone
• Own the check-in/check-out process including collecting co-pays and verifying insurance
• Manage scheduling, cancellations, and appointment flow
• Handle patient registration and maintain accurate records
• Communicate clearly with patients, providers, and referral sources
• Track insurance claims, denials, and follow-ups
• Support overall front office operations and clinic efficiency

What Makes You a Great Fit

• You're detail-oriented, organized and confident managing a busy front desk
• You have experience with insurance verification, EMRs, and clinic operations
• You thrive in a structured environment and aren’t afraid to enforce policies tactfully
• You’re a natural problem solver and multitasker with a service-first mindset
• Prior experience in a physical therapy or medical setting highly preferred, but not required

Qualifications

• High school diploma or GED required
• 1+ year of front desk, medical office, or customer service experience preferred
• Experience with insurance verification and authorizations strongly preferred
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Detail-oriented with strong problem-solving skills
• Comfortable working in a fast-paced environment
• Physical therapy or outpatient medical setting
• EMR or scheduling software experience

Apply today to join a team that values both patient care and the people who make it happen.