Primary Duties & Responsibilities:
Manages practice activities ensuring applicable policies, procedures and standard practices are adhered to for operation to run smoothly.
Coordinates patient services with physicians and staff to provide quality care in an effective manner, promoting and maintaining good public relations with patients and families.
Manages all aspects relating to support and clinical staff personnel, including hiring, orientation, scheduling, monitoring time, performance reviews, salary decisions, progressive discipline and terminations.
Supervises onsite charge entry, copy collection process and functions as working supervisor by covering front desk, medical records and billing functions.
Evaluates the efficiency of patient flow and other office operations to determine the most cost effective way of completing tasks; ensures continual quality improvement strategy, collects, measures and interprets operational and clinical income data: Identifies problems and organizes teams to develop and implement solutions, develops formal policy as necessary.
Collaborates with practice leaders to prepare and adhere to annual practice budget and strategic planning ensuring proper cost center methodology is followed in order to analyze the financial performance of the practice’s cost centers.
Analyzes and presents financial reports and key performance indicators to physicians and leadership monthly.
May collaborate with marketing and clinical team to create and implement the practice’s internal and external marketing plan and develop programs and initiatives that enhance patient revenue.
May oversee updates to the practice Web site and social media interactions.
Reviews the practice compliance plan annually and ensures staff receives annual training as applicable, as well as, all required certifications are not expired.
Maintains patient confidentiality by following the HIPAA Compliance Plan established by the practice.
Works with IT vendor to ensure working internet, server, computers, printers, scanners and other electronic equipment.
Ensures a proper inventory management system is in place for all practice supplies and develops relationship with all vendors and evaluates services needed for the practice.
Performs other duties as required.
Working Conditions:
Job Location/Working Conditions:
Normal office environment.
Physical Effort:
Typically sitting at desk or table.
Repetitive wrist, hand or finger movement (PC typing).
Equipment:
Office equipment.
Education:
Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
Certifications/Professional Licenses:
Work Experience:
Skills:
Driver's License:
Education:
No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses:
Work Experience:
Skills:
Interpersonal Communication, Leadership, Oral Communications, Organizing, Physician Practice Management, Solution Implementation, Supervisory Management, Written CommunicationFor frequently asked questions about the application process, please refer to our External Applicant FAQ.
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/