This is a union eligible job. JOB SUMMARY HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. The Adult outpatient substance use treatment program (ASATS) specializes in providing culturally responsive services in several threshold languages like Vietnamese, Spanish, Ilocano, and Mandarin. ASATS provides individual counseling and an array of counseling groups that focuses on specific challenges like co-occurring disorders, criminal-justice impact, and many more. Hours of operation are Mondays and Fridays from 9:00AM to 6:00pm; Tuesdays, Wednesdays, and Thursdays from 9:00AM to 8:00PM. The Administrative Assistant is responsible for providing clerical, technical, and administrative support to the Administrative Support Manager, Project Manager, the Director of Program Operations, and Santa Clara County staff to ensure program compliance and efficiency. The Administrative Assistant is expected to provide high quality customer service to new and returning clients. This position requires an ability to maintain strict confidentiality and handle information with excellent customer services skills, tact, and diplomacy. All Administrative Assistants are cross trained to assist with multiple programs as required by program leader. KEY RESPONSIBILITIES Administrative Responsibilities: Provide general administrative and secretarial support, including (but not limited to) word processing, answering telephones, checking and delivering messages, distributing mail, faxing, copying, etc. Manage and direct client traffic in the reception area, ensuring a welcoming atmosphere reflective of AARS culture. Greet clients and visitors courteously, handle general inquiries, and provide informational resources. Interact tactfully and professionally with youth, adults, and families of clients. Develop, transcribe, and distribute meeting minutes, reports, and/or general information in a timely manner, as needed. Attend and participate in meetings (internal, County, ad-hoc, etc.) and debrief with agency or programs. Schedule appointments using current platforms and technology and assist with appointment reminders as designated. Assist with appointment reminders as designated by the program. Assist with intake scheduling and conduct intakes to new enrollments as needed. Undertake special projects Participate in Health & Safety assignments or act as HR360’s Health & Safety Representative. Work closely with the Administrative Support Manager, administrative team, EHR billing team. Facility Responsibilities: Perform office opening and closing procedures. Maintain the neatness and organization of general office area. Arrange and assist with meetings, staff trainings, conferences, etc., including setup, breakdown, and corporate catering. Purchase and maintain inventory of supplies for office, custodial, kitchen, electronic equipment. Report facility issues to Administrative Support Manager and act as point of contact for vendors and technicians. Data and Compliance Responsibilities: Provide data entry, including (but not limited to) client data, billing, and reports using the most current platform set forth by the program (Power BI, Welligent, Avatar, Qualo, SharePoint, etc.). Perform Medi-CAL eligibility reviews. Create and reconcile pay sources. Assist with record archival per program needs. Assist with audit preparations and maintaining confidential files in both physical and electronic forms. Support management with data reconciliation and compliance tasks. Billing Responsibilities: Processes expenditures, including petty cash, client fees, expense forms, and reimbursements, etc. Flexibility and Coverage Responsibilities: Ability to arrange work schedule in accordance with the program’s hours of operations, which may include evenings and weekends. Ensure consistent front desk coverage by practicing staggered meal and rest breaks, and shift changes amongst administrative team Adjust workload as necessary to ensure uninterrupted service delivery, including stepping in to provide support for other programs and counties during their peak demand times or staffing shortages. May be required to work weekends during program hours of operations, as needed. And perform other duties as assigned. QUALIFICATIONS Education, Credentials, and Experience High school diploma, GED or equivalent required. Bachelor’s degree in related field preferred. Possess a valid First Aid and CPR certification. Experience working with clients experiencing substance use issues. Experience of volunteering or special projects related to general office work. At least one (1) year of general office work experience preferred. Experience working in the behavioral health field. Experience with billing and data collection preferred. Comply with California Statewide Healthcare Worker Vaccination Requirement; exemptions will be made for medical or religious reasons.

About HealthRight 360

HealthRIGHT 360, a family of programs, is located across 13 different counties in California. HealthRIGHT 360 provides an array of medical and behavioral health services to some of the most marginalized populations, ranging from primary care, mental health services, detox, substance use disorder treatment in both residential and outpatient settings, and transitional services for the criminal justice population. San Francisco Street Violence Intervention Program (SVIP) reduces street violence and homicides through street outreach, crisis response, and community mobilization. This program focuses especially on young people to create a safer and healthier neighborhood. We are looking for: An Administrative Assistant who can support our outreach initiatives through data entry, reports generation, documentation maintenance, office supplies order and management, and other administrative tasks to support our SVIP team. The ideal candidate has administrative experience from a violence prevention program, has experience working with and building relationships with San Francisco’s community organizations/programs, and experience or knowledge with alternatives to incarceration, youth development, and public safety. This is a union position and reports to the Administrative Manager. How to make a difference: Generate reports and letters. Keep accurate budget records. Assist staff with generating fax and photocopying. Maintain office files, records, and forms. Maintain accurate phone lists for staff and all auxiliary agencies. Assist staff, clients, and other professionals contacting the office. Answer and route telephone calls. Maintain the billing system through data entry and statistical reporting. Maintain confidentiality of all sensitive personnel and client documents and information. Perform other duties as assigned. What the position requires: High school diploma or equivalent. Bachelor’s degree preferred. Experience working in an administrative role within a violence prevention program. Experience or in-depth knowledge of best practices in violence prevention, community empowerment, alternatives to incarceration, youth development and public safety. Familiarity with all San Francisco’s neighborhoods and community programs. Experience collaborating across government agencies and facilitating multi-agency processes. Excellent organizational skills, attention to detail, and ability to juggle multiple priorities. Integrity to handle sensitive information in a confidential manner. Excellent interpersonal, communication, and writing skills. Strong proficiency with Microsoft Office applications and internet applications. Bilingual preferred. Physical requirements: All requirements are subject to possible modification to reasonably accommodate individuals with a disability. Ability to move about as needed throughout the day. Requires ability to sit up to 6 hours per day with intermittent moving around the workplace. Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time. Finger, hand, and wrist dexterity. Ability to move throughout buildings and between buildings, including stairs or elevator. Areas are wheelchair accessible. Background clearance and pre-hire requirements: Must not be on active parole or probation. Ability to obtain and maintain satisfactory background check and live scan clearance. Must be able to meet health screening and TB test requirements. Joining HealthRIGHT 360 comes with perks to support you in your personal and professional journey: We offer medical, dental, vision, flexible spending accounts, commuter benefits, 401(a) and 403(b) plans, employment assistance programs, and more! We value work-life balance, so we offer our employees 16 days of Paid Time Off (PTO) accrual and 15 paid holidays per year. Got student loans? Our employees qualify for public loan forgiveness programs. We also offer training and professional development opportunities. Most of all, you will get to work with mission-driven, compassionate colleagues, and make a difference every day in the work that you do. Qualified applicants with arrest and conviction records will be considered for employment.

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