At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a

• Classification: (Exempt /Full-time)

• Reports to: CEO

• Travel: 0-10%

• Salary: $90,000.00 - $120,000.00

• Location: New York, NY, In- office

Role overview

DUAL North America is seeking an experienced and highly organized Executive Assistant to support the Chief Executive Officer in our New York office. This role requires a proactive professional who can manage complex priorities, exercise sound judgment, and provide seamless administrative and operational support in a fast-paced, executive environment.

Role responsibilities

• Provide high-level executive support to the CEO, including managing complex calendars, coordinating cross-functional priorities, and ensuring smooth day-to-day operations across business units.

• Coordinate internal and external meetings, including logistics, scheduling, materials preparation, and follow-up.

• Prepare professional documents and presentations using Microsoft Word, Excel, and PowerPoint.

• Manage and process expense reports accurately and efficiently using Center Expense (or similar platforms), ensuring compliance with company policies and timelines.

•  Maintain organized records of expense submissions, approvals, and supporting documentation for audit and reporting purposes.

• Communicate effectively with internal teams and external vendors to resolve discrepancies and support smooth financial operations.

• Demonstrate strong attention to detail and problem-solving skills, proactively identifying and correcting errors in expense reporting and administrative workflows.

• Handle ad hoc administrative requests with flexibility and discretion, supporting evolving business and departmental needs.

• Apply AI tools and knowledge to streamline workflows, improve efficiency, and enhance overall productivity.

• Maintain a high level of confidentiality and integrity when handling sensitive executive and company information

Key requirements

•  Bachelor’s degree in business, Communications, or a related field preferred.

•  Minimum of 5+ years of experience serving as an Executive Assistant, ideally supporting senior or multiple executives.

• Proven experience in administrative support or similar role, preferably in a corporate environment.

• Hands-on experience with Center Expense or comparable expense management software

• Strong communication skills, both written and verbal, with the ability to interact professionally across teams and with vendors.

• Exceptional attention to detail and accuracy in financial and administrative tasks.

• Ability to manage multiple priorities and handle ad-hoc requests in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other productivity tools.

• Organizational and problem-solving skills to ensure efficient workflow and timely completion of tasks.

• Flexibility and adaptability to support evolving business needs.

• High level of integrity and confidentiality when handling sensitive information

• Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment

• If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team

About DUAL

Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.5bn of GWP.

DUAL North America is the leading underwriting organization in the US offering commercial property, casualty, financial lines, and personal property insurance products underwritten through several specialized subsidiaries. Since 2013, we have grown to approximately 500 employees in 10 offices across the US, and we are continuing to grow.

DUAL is part of Howden, an international insurance group with employee ownership at its heart. The group was founded in 1994 and now has divisions in broking and underwriting, operates in 55 territories and employs over 19,000 people handling US$42bn of premium on behalf of clients.

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our culture: people first

Our core values dictate how we live and work. We’re a group with independence and people at its heart and we’re a home for talent with a unique culture: the biggest small company in the world.

What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.