Location: Freeport, IL

Employment Type: Full-Time, Office-Based

Castor Home Health Solutions is seeking a friendly, detail-oriented, and organized Administrative Assistant to support our DME operations. This role is ideal for someone who enjoys working directly with patients, assisting walk-ins, and ensuring a smooth, positive experience from intake to delivery.

You will play a key role in keeping our DME operations running efficiently while helping patients receive the equipment they need.

What You’ll Do

• Greet and assist patient walk-ins, providing excellent customer service and product support
• Coordinate and manage the intake process for DME orders, ensuring all documentation and authorizations are complete
• Process orders for medical equipment and supplies accurately and efficiently
• Communicate with patients, caregivers, and providers regarding equipment needs, order status, and delivery timelines
• Answer phones and respond to inquiries in a professional and patient-focused manner
• Assist with insurance verification, prior authorizations, and required documentation
• Coordinate with vendors and suppliers to ensure timely delivery of equipment
• Track orders, shipments, and inventory levels, ensuring availability of supplies
• Assist with scheduling deliveries, equipment fittings, and patient appointments
• Support general office operations and help improve workflow efficiency within the department

What We’re Looking For

• Strong customer service and communication skills (front desk or patient-facing experience preferred)
• Experience in DME, medical office, healthcare administration, or similar setting is a plus
• Highly organized with the ability to multitask and problem-solve in a fast-paced environment
• Comfortable interacting with patients in person, over the phone, and electronically
• Proficiency with Google Suite, Microsoft Office, and/or EHR systems preferred
• Detail-oriented with a proactive, team-oriented mindset

Why Join Castor Home Health Solutions

• Meaningful work, help patients receive essential medical equipment
• Supportive, team-oriented environment
• Hands-on training and growth opportunities
• Competitive pay and benefits