We are seeking an experienced Office Manager to lead, train, and motivate our office team while overseeing daily administrative and operational functions. The ideal candidate is highly organized, self-motivated, and committed to delivering exceptional service in a fast-paced, team-oriented environment.
Key Responsibilities
- Lead and manage office staff, including Job File Coordinators, Administrative Assistants, and Dispatch/Reception personnel
- Foster and maintain a positive, professional office culture
- Oversee onboarding, training, and ongoing development of office team members
- Coordinate employee meetings, reviews, and internal communications
- Manage subcontractor certifications, insurance, and compliance documentation
- Maintain franchise compliance requirements, reporting, and national account program standards
- Track and improve office KPIs and operational processes
- Serve as primary administrator for office systems, technology, and workflows
- Manage lead sources and ensure proper tracking and disposition
- Support leadership with projects and additional duties as needed
Qualifications
- 5+ years of office or customer service management experience
- Proven leadership experience building and managing teams
- Strong written and verbal communication skills
- Highly organized with strong attention to detail and multitasking ability
- Proficiency in Microsoft Office and ability to learn new systems quickly
- Experience with compliance, documentation, or operations management preferred
- IICRC certifications preferred
- Xactimate certifications preferred
- Construction management experience preferred
- High school diploma or GED required; college degree preferred
- Construction or restoration industry experience preferred
- Background check required (per applicable law)
- Bilingual skills a plus
Work Environment
This is a sedentary office role in a fast-paced environment requiring occasional light physical activity such as filing and basic office organization tasks.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.